Job Description

Technical Support & End-User Assistance

Help Desk Support

: Serve as the first point of contact for IT-related queries, incidents, and service requests.

Troubleshooting

: Identify and resolve common hardware, software, printing, and connectivity issues -- both remotely and onsite.

Ticket Management

: Log, update, and manage support tickets using the service desk system, ensuring timely follow-up and resolution.

User Training

: Provide end-users with basic guidance and support on frequently used systems and applications.

Device Setup

: Assist with configuring and deploying desktops, laptops, printers, peripherals, and standard software.

Mobile Device Support

: Set up and support smartphones and tablets (Android/iOS), including enterprise application sync.

Employee Lifecycle Support

: Facilitate onboarding and offboarding processes -- including user account creation, system access provisioning, and equipment handover/retrieval.

Qualifications

Education

National Diploma or bachelor's degree in information technology or computer science. Never participated in any funded or MICT SETA Programme.

Technical Skills

Basic understanding of

Windows 10/11

and

Windows Server

environments. Familiarity with

Active Directory

,

Group Policy

, and user account management. Exposure to

networking fundamentals

: TCP/IP, DNS, DHCP, LAN/WAN. Working knowledge of

Microsoft 365

: Outlook, Teams, SharePoint, OneDrive. Competence in troubleshooting hardware (PCs, laptops, printers). General awareness of

cybersecurity best practices

(e.g. password hygiene, antivirus)

Soft Skills

Clear and confident verbal and written communication skills. Strong customer service orientation and willingness to assist others. Logical, analytical mindset with sound problem-solving ability. Reliable time management and the ability to juggle multiple tasks. Adaptable, quick to learn, and comfortable working in a dynamic environment. Effective both independently and as part of a team.

Preferred Certifications

(not mandatory, but advantageous)

CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation Certificate
Send your CV to

jobs@luphindibusiness.co.za

Please quote

"IT Support Intern"

in the subject line of your email.

Job Type: Internship
Contract length: 12 months

Pay: R3500,00 - R3800,00 per month

Work Location: In person

Application Deadline: 2025/07/22