Job Description

Our client is a digital innovation, development, and execution partner that designs, builds and launches products that create real business value through our customer-centric approach. They disrupt established markets and capture opportunities in exponential technology fields. They are a cross-functional team of techies and creatives with proven experience, and together they are a powerhouse of innovation, technology, strategy and design. They have developed structures and processes that support their business goals, but more importantly enable the teams to perform optimally. They offer full-stack web and mobile development services and always aim to be at the forefront of new technology. They have a very relaxed environment for those who choose to work from the awesome offices in Century City. Friday's end early with remote leadership standups covering a wide range of tech innovation topics, hobbies and project updates.

They are looking for an IT Support Administrator to join the team and offer system support and administration to meet the organization and user requirements. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems and replacing faulty network hardware components when necessary. You will also be working closely with the users of the network in order to identify potential issues and fix existing problems

Ideal candidate:

• Collaborative with a technical, logical thought process
• Problem solver and a independent thinker
• Enthusiasm and passion for Information Technology
• Good Time Management skills
• Excellent attention to detail
• A patient and self contained individual

Key performance areas & responsibilities:

• Installation, configuration and maintenance of computer hardware, software, systems, networks, printers, and scanners
• Providing technical support across the company remotely and in person
• Repairing and replacing equipment as necessary
• Timely procurement of equipment and software
• Ensure IT assets are accounted for and securely wiped and disposed of/recycled when necessary
• Responding in a timely manner to service issues and requests within the organization
• Assisting in Testing new technology within the organization
• Continuously provide Feedback on processes and procedures to improve efficiency within your department
• General support
• Hardware and asset management
• Security and server administration

Expertise & skills:

• 2 - 3 years of experience working in a similar role.
• Excellent problem-solving and troubleshooting skills.
• Process-oriented with great documentation skills.
• Knowledge of best practices and IT operations in an always-up, always-available service.
• A good understanding of network infrastructure and network hardware.
• Experienced in working with hardware & software
• Ability to communicate effectively whilst working under pressure

Ideal Technologies:

• Linux/Unix, MacOS operating systems.
• CompTIA A+ certification and/or CompTIA N+ or CCNA related certifications
• Knowledge of Python would be an advantage.
• AWS experience is advantageous.

• Yearly Bonus: The role includes a yearly bonus structure based on the company's performance for the financial year.
• Flexible Working Hours: Enjoy the flexibility of working hours to maintain a healthy work-life balance.

Growth Opportunities: We offer growth opportunities within our dynamic organization.
Online Learning: Access to online learning resources to support your professional development.
Employee Assistance Program: A dedicated program to provide support and resources for personal and professional challenges.

JenRecruitment