It Site Support Specialist

Rustenburg, North West, South Africa

Job Description


  • Glencore Coal SA
  • Rustenburg, North West, South Africa
  • Shared Services
The incumbent in this role is responsible for managing and guiding resources required for first-level IT support, rolling out the support strategy and ensuring that high quality support services are provided to support business needs.Key Responsibilities
  • Managing site IT infrastructure.
  • Registering incidents, escalating, trend and root cause analysis and problem resolution.
  • Maintaining IT tasks, installing, configuring and trouble shooting of hardware and software.
  • Managing IT continuity.
  • Facilitating and governing the IT Projects on site.
  • Ensuring the IT Services address the changing business needs.
  • Developing and maintaining training plans for the site IT Teams as well as encouraging continuous learning.
  • Ensuring ongoing site compliance to Glencore IT policies, procedures and legislation.
Minimum Qualifications
  • Relevant Degree.
Minimum Experience
  • Minimum 5 yearsxe2x80x99 experience in the IT environment.
  • Understanding and working knowledge of IT Support Delivery.
Behaviour Competencies:
  • Ability to take decisive action and assume responsibility for making difficult decisions that affect people and business performance.
  • Ability to create shared meaning by clearly and confidently communicating the relevant information to a decision or task, in a verbal format.
  • Ability to inspire and foster commitment, pride and trust amongst team members by taking a democratic approach, seeking and valuing contributions and encouraging collaboration.
  • Ability to treat diverse groups of people with respect and to effectively employ this diversity to the advantage of the Company.

Glencore

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Job Detail

  • Job Id
    JD1303506
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Rustenburg, North West, South Africa
  • Education
    Not mentioned