It Service Desk Technician (audio & Visual)

Johannesburg, Gauteng, South Africa

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Minimum Requirements

Degree: BSc/BA in Information Technology, Computer Science, or IT Engineering. (This is a MUST)
Certifications: Microsoft certifications will be advantageous.
Experience: 5 - 8 years' experience in a Service Desk/IT support environment using Microsoft technologies. (This is a MUST)
Experience with live-streaming platforms (OBS, Restream, MS Teams, Zoom).
Proven track record in handling AV equipment and coordination of hybrid events.
Strong troubleshooting, communication, and stakeholder engagement skills.

Key Responsibilities

Provide 1st and 2nd line IT support for all users, with a special focus on AV and unified communication tools.
Set up, manage and maintain AV equipment (projectors, cameras, speakers, TVs, lighting systems) in meeting rooms and events.
Coordinate and support all internal/external AV and live-streamed events.
Troubleshoot and resolve escalated incidents and ensure smooth technical operations.
Provide post-production support including video editing and uploading of recorded sessions.
Manage AV asset lifecycle, inventory, and service documentation.
Train end-users and create easy-to-follow AV user guides.
Support Senior IT Service Desk Technician as backup during high-demand periods or absence.

Please note: If you have not heard from us by 19 June 2025, please consider your application unsuccessful.

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