Job Description

Who we are?
Sanlam Investments Group is one of South Africaxe2x80x99s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients.

We take particular pride in:

• Sanlamxe2x80x99s longevity and innovation
• People, teamwork and values
• A culture of diversity and commitment to growing our own timber
• Our robust, tested and proven pragmatic investment process and philosophy

Our local and offshore investment products cover the full investment spectrum: active and passive; single and multi-manager xe2x80x93 both locally and internationally. Our active funds range are managed according to our pragmatic value investing style. What will you do?
To provide a complete and informed response on first contact to all customers (single point of contact).
To provide first-line support where possible to customers.
To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to customers.
To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
To ensure customer satisfaction and continuity of service is managed, by following specific procedures but also by recommending and developing (where appropriate) improvements to these processes/procedures and ensuring they evolve with the organisational goals
To compile and manage IT service-related documentation, administration and reporting where applicable
Gives telephonic training on systems.
Conducts trend analysis of series data to determine common occurrences and recurring issues.
Determines absolute cause of problems by either recreating the issues in a test environment or reviewing system design.
Co-ordinates and ensures that adequate training is provided for users What will make you successful in this role?
Relevant IT qualification
At least 3 years of experience in IT and/or administration
Advanced level of computer literacy (MS Office, etc.)
Experience in IT procurement, inventory management, vendor management beneficial
Experience in diary management beneficial
IT understanding beneficial
At least two yearsxe2x80x99 experience with Desktop support (hardware/software troubleshooting) Qualification and Experience Degree or Diploma with 2 to 4 years related experience Knowledge and Skills Business Requirements Definition Client Delivery and incident handling Problem Tracking Tool Reporting and Administration Technologies Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independently Build a successful career with us
Wexe2x80x99re all about building strong, lasting relationships with our employees. We know that you have hopes for your future xe2x80x93 your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters xe2x80x93 Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office xe2x80x93 the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.