Job Description

We are looking for an IT Product Coordinator for the IT Division of a Global Company based in Port Elizabeth.

EDUCATION AND EXPERIENCE:

Relevant Diploma in IT or software development, or equivalent

Experience in working with Digital Adoption Platforms (Advantageous)

Experience in administration and documentation

Intermediate level of knowledge in Microsoft Word and Excel

Experience in the software development industry

Computer skills including Microsoft Office suite, Excel and general knowledge of software development

Good analytical skills

Good written and verbal skills

Detail oriented, able to multitask and meet deadlines

Self-motivated, able to work in a team and independently

Duties:

Product Training, Onboarding & Retention:

Conduct training sessions to groups and individuals across multiple IT products and platforms

Create Training Material, Outlines, Process Flows and Documentation

Assist with workflows, walkthroughs, video creation and end-user assistance through a Digital Adoption Platform

Communicate with end users post-training to effectiveness of training and improvements needed

Work with technical team to broadcast training materials to end users

Assess knowledge of traineesxe2x80x99 post training

Provide status, progress and results reporting

Use strong communication skills including excellent active listening skills

Onboard new clients and users

Support the commercial team in surveying user experiences and relaying to the IT product leadership team

IT Product Organization / Co-ordination:

Keep accurate record and reporting of IT product usage, demoxe2x80x99s, onboarding, release notes, training sessions, development requests and interactions with stakeholders using Company tools and systems

Assist in data quality initiatives within the Company

Partner with the IT product development teams to drive system development, adoption and meeting business requirements

Performit Personnel