Job Description

Seeking an IT Operations Manager - Networks to lead and manage network operations, mentor team members, and manage complex security challenges while following established company governance and procedural processes. The position demands a professional who can seamlessly transition between project implementation, incident response, vendor coordination, and technical support activities across our enterprise technology stack including PaloAlto firewalls, Mellanox core switches, Arista routers, Saisei internet shaping, Cisco Meraki switching and WiFi infrastructure, and VeloCloud SD-WAN solutions.
As a senior-level contributor, you will be expected to demonstrate advanced troubleshooting capabilities, lead critical security initiatives, and serve as an escalation point for complex network and firewall issues while maintaining the reliability and performance of this diverse, enterprise-grade infrastructure in accordance with company
Position Overview
Seeking an IT Operations Manager - Networks to lead and manage network operations, mentor team members, and manage complex security challenges while following established company governance and procedural processes. The position demands a professional who can seamlessly transition between project implementation, incident response, vendor coordination, and technical support activities across our enterprise technology stack including PaloAlto firewalls, Mellanox core switches, Arista routers, Saisei internet shaping, Cisco Meraki switching and WiFi infrastructure, and VeloCloud SD-WAN solutions.
As a senior-level contributor, you will be expected to demonstrate advanced troubleshooting capabilities, lead critical security initiatives, and serve as an escalation point for complex network and firewall issues while maintaining the reliability and performance of this diverse, enterprise-grade infrastructure in accordance with company
Specific Role Responsibilities
Tactical Planning (15%) - Develop strategic network infrastructure roadmaps, assess emerging technologies for business alignment, and create implementation timelines for network upgrades and expansions
Projects & Implementation (30%) - Lead end-to-end network infrastructure projects including LAN/WAN deployments, network segmentation initiatives, equipment migrations, and technology refresh cycles
Reporting & Documentation (10%) - Generate comprehensive network performance reports, maintain technical documentation and network diagrams, create standard operating procedures, and track key performance indicators
Critical Issue Management (10%) - Respond to high-priority network incidents, manage escalation procedures, conduct thorough root cause analysis, and lead incident response coordination with cross-functional teams
People Management (20%) - Supervise network engineering team, conduct performance reviews, facilitate professional development, manage resource allocation, and foster collaborative team environment
Stakeholder Management (10%) - Maintain strategic vendor relationships, collaborate with business units on network requirements, negotiate service level agreements, and communicate technical solutions to non-technical stakeholders
Technical Support & Knowledge Transfer (5%) - Oversee network security protocol implementation, provide escalated technical support, troubleshoot complex network issues, mentor junior team members, and ensure team stays current with industry best practices and emerging technologies
Qualifications and Experience

• Certifications & Experience: CCNP Enterprise or equivalent, PaloAlto PCNSA certification minimum, and 6+ years of enterprise network and security management experience
• Technical Skills: Advanced enterprise networking (routing, switching, VLANs, BGP), multi-vendor firewall management, SD-WAN implementation, network security protocols, and complex troubleshooting across diverse infrastructure
• Leadership Experience: Proven track record managing network teams, coordinating cross-functional projects, and serving as technical escalation point
• Professional Skills: Strong analytical and problem-solving capabilities, excellent stakeholder communication, comprehensive documentation skills, and ability to follow company governance processes

Preferred Qualifications Advanced Certifications

• CCNP Enterprise or CCIE track
• PaloAlto PCNSE certification
• CompTIA Security+ or CISSP
• Cloud networking certifications (AWS Advanced Networking, Azure Network Engineer)
• Arista or Mellanox vendor certifications

Technical Experience

• Enterprise network architecture and design (5+ years)
• Multi-vendor environment management (PaloAlto, Cisco, Arista, Mellanox)
• VeloCloud SD-WAN deployment and management
• Security incident response and forensics
• Network automation and scripting (Python, PowerShell, Ansible)
• SIEM integration and security monitoring tools

Industry Experience

• Previous network operations management or team leadership
• Enterprise vendor relationship management
• Cybersecurity framework implementation (NIST, ISO 27001)
• Project management experience with large-scale network implementations
• Budget management and technology procurement experience

Skills and Personal Attributes

• Position requires autonomous decision-making and independent problem resolution
• After-hours support during planned maintenance windows and critical incidents
• Regular collaboration with vendors, business stakeholders, and executive leadership
• Occasional travel for vendor meetings, training, or multi-site implementations
• Participation in on-call rotation for critical infrastructure support
• Adherence to company governance, change management, and procedural processes