Job Description

IT Operations Manager (JHB) IT - Manager
Johannesburg - Gauteng - South Africa, Cape Town - Western Cape - South Africa
ENVIRONMENT:
YOUR strong leadership & proven experience and success in the management of multiple teams in the Infrastructure space are sought to fill the role of an IT Operations Manager (JHB) wanted by a provider of tailored financial solutions. You will ultimately be responsible for driving the success of these teams, namely the Infrastructure, Support & Facilities team - managing the individuals therein and creating a robust foundation for the department to succeed within. You will require a Bachelors Degree in IT/Computer Science/Facilities Management or similar field with at least 5 years of experience in a similar IT Operations or Facilities Management leadership role. You will also need proven experience and success in the management of multiple teams in the Infrastructure space and expertise in developing IT policies, managing technical and facilities teams.
DUTIES:

• The IT Ops Manager will ultimately be responsible for driving the success of these teams, managing the individuals therein and creating a robust foundation for the department to succeed within.
• You will need to create processes and intra-team efficiencies that ensure the teams are performing optimally and moving towards the business strategic goals.
• This is a senior management position, which broadly requires the candidate to be responsible for overseeing the daily operations of the teams; management and adherence to service levels; mentorship and ensuring team members are continually upskilled; as well as the creation and implementation of projects to improve efficiency, reduce cost, and improve revenue collection within the team and the business overall.
• Managing these teams will not require expertise per se in each team, but at the least, a foundational knowledge, experience around, and understanding of, key principles in each.

This role will require the candidate to manage three teams, housed under the Infrastructure Department: IT Infrastructure; Support; and Facilities.
The IT Infrastructure team is responsible for ensuring -

• Servers, networks, and the companys general IT infrastructure are available robust, maintained and are able to handle any issues that impact up-time.
• The company is operating at best practice, as well as compliant with any necessary regulations with respect to security, data storage, and privacy.
• The company has robust, tested business continuity planning.

The Support team is responsible for ensuring -

• Staff technical queries are handled within SLA.
• All systems have the required software installed and maintained.
• The Asset Register for all IT assets is maintained.
• The companys Active Directory is maintained, accurate and up to date.

The Facilities team is responsible for -

• General maintenance and upkeep of the building, including the physical infrastructure, utilities and security systems.
• Logging, tracking and ensuring the resolution of any faults with the building or its components.
• Cleaning and maintenance of the building and its grounds.
• The operations of the company canteen.
• The Asset Register for all building assets is maintained.

REQUIREMENTS:
Qualifications

• Bachelors Degree in Information Technology, Computer Science, Facilities Management, or a related field.

Experience/Skills -

• Minimum of 5 years of experience in a similar IT Operations or Facilities Management leadership role.
• Proven experience and success in the management of multiple teams in the Infrastructure space.
• Expertise in developing IT policies, managing technical and facilities teams.

Specific experience or expertise in the following would be advantageous:

• Cyber Security.
• IT Infrastructure Management.
• General building/facility management.
• Experience with IT service management tools, monitoring systems, and facility management software is highly desirable.
• Maintenance of solar power, batter back up and generators.
• Technical knowledge of IT infrastructure, security, maintenance and building management.

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