Job Description

ENVIRONMENT:
A rapidly growing UK-based Next-gen Telco/VoIP Provider seeks a dynamic & hands-on IT Manager to oversee and continuously improve the company's IT systems, security, and network infrastructure. This role is ideal for a technically experienced professional who can balance daily operational management with long-term planning. You'll manage a cloud-first environment with 180-200 on-site staff in the Cape Town call centre and around 20-30 remote team members globally. You'll own everything from network uptime and Cybersecurity to Endpoint Management, user access, and system reliability, ensuring teams can work efficiently and securely every day. Working hours: will be aligned with UK business hours (10:00-19:00 SAST) to support Operational teams.
DUTIES:
Systems & Network Management -

• Manage and maintain internal network infrastructure, including Sophos firewalls, managed switches, and Wi-Fi access points.
• Oversee connectivity from dual ISPs, ensuring redundancy and high availability.
• Support and maintain endpoint devices for all office and remote users (Windows, macOS, laptops/desktops).
• Manage software updates, configurations, and device policies.
• Handle troubleshooting, cabling, and general IT operations within the call centre environment.

Cybersecurity -

• Take ownership of the company's Cybersecurity posture and continuous improvement.
• Monitor for and respond to potential security incidents.
• Manage identity access control, MFA, and user permissions across systems.
• Lead staff Cybersecurity awareness and training.
• Implement and maintain endpoint protection, monitoring, and vulnerability management tools.

Cloud & Google Workspace Administration -

• Administer and secure Google Workspace (accounts, groups, and permissions).
• Oversee integrations with SaaS tools and identity systems.
• Collaborate with Development teams to support secure operations for our GCP-hosted CRM and related systems.

IT Operations & Support -

• Act as the primary escalation point for IT incidents and end-user support.
• Develop and enforce IT policies, documentation, and standard operating procedures.
• Manage user onboarding/offboarding, ensuring proper access control and asset handling.
• Identify and execute automation or process improvements to streamline IT operations.

Business Continuity & Compliance -

• Contribute to and maintain Business Continuity and Disaster Recovery plans.
• Conduct regular security and access audits.
• Ensure compliance with GDPR, ISO 27001, and internal IT governance standards.
• Manage relationships with key vendors and service providers (ISPs, hardware suppliers, etc.).

REQUIREMENTS:

• Proven experience as an IT Manager, Senior Systems Administrator, or Network Administrator in a small-to-mid-sized organisation.
• Strong technical foundation in networking (firewalls, VLANs, Wi-Fi, managed switches)
• Experience with Sophos or similar enterprise firewalls.
• Solid understanding of Cybersecurity principles and practical application.
• Hands-on experience with Google Workspace administration and security best practices.
• Strong troubleshooting skills with a proactive, problem-solving mindset.
• Excellent communication and collaboration skills to support both technical and non-technical teams.

Nice-to-haves -

• Exposure to cloud platforms (GCP and/or AWS).
• Experience with VoIP or telephony systems.
• Familiarity with automation or scripting (Bash, PowerShell, Python).
• Experience with endpoint or MDM solutions.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

Skills Required