Job Description

Role Responsibilities:

• Interacting with all relevant stakeholders and conducting business process needs analysis to understand requirements with an objective of producing a concise business case
• Analyze and understand business requirements to identify changes and additions required to meet the business requirements
• Conduct impact analysis to identify and understand risk associated with an enhancement or project as well as input to risk mitigation strategies
• Make recommendations based on the interpretation of business requirements, ensure that all impacts have been carefully considered, analyzed and the resulting procedure and system configuration is the most appropriate and best meets the business need
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement
• Communicate needed changes to development & testing team and ensure implementation thereof
• Estimate the financial or other benefits of changes to processes, risks and/or potential impact and report to the relevant stakeholders if relevant
• Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective

Required Knowledge and Experience

• Minimum 4 Years Experience as a Business Systems Analyst
• Good Communication Skills
• Bachelors Degree in IT (with a systems major), Business Analysis or Computer Science
• Experience with writing SQL Queries & Working with data
• Demonstrable experience with low code applications (Zoho, Salesforce, Kindle, Xero)
• Experience with dealing with software developers (internal + external) and project management/ scrum master certificate
• General IT knowledge (hardware, networks)
• Optional: CRM experience
• Willing to get involved with all aspects of the business

Skills Required