Job Description

IT Helpdesk First Line Support

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.


We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Main purpose / objective of the position:

Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.


To provide first line end user support

Answer helpdesk phone calls Log calls Assign calls Consolidate calls

Experience / Education:

2-3 years' experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills / Competencies required:

Communication skills Excellent verbal communication in English Attention to detail Organized Friendly/Peoples Person Calm under pressure Customer focused

Knowledge required:

General understanding of IT helpdesk operation, and broad understanding of IT support. Ability to translate clients' problems into detailed logged calls * Remote support, assisting staff with first line issues, printing, logging on etc.