Job Description

IT Engineer (Pinelands, Cape Town)

Are you passionate about IT support and looking to grow your career in a dynamic, fast-paced environment? The Intelligent Debt Management (IDM) Group, South Africa's largest and multi-award-winning debt management company, is seeking an IT Technician to join our high-performing IT team.

Job Summary:

As an

IT Engineer

at IDM, you will be responsible for delivering high-quality technical support, maintaining our IT infrastructure, and driving improvements across systems and processes.


This role is ideal for someone with a solid technical foundation, strong troubleshooting skills, and the ability to take initiative in a fast-paced, user-focused environment.


You'll work closely with end-users, other IT professionals, and internal stakeholders to ensure the smooth day-to-day operation of IDM's technology landscape.

Key Responsibilities:

Provide first- and second-line technical support to end-users across various departments, ensuring prompt resolution of hardware, software, and network issues. Deploy, configure, and manage laptops, desktops, printers, scanners, and other peripherals. Maintain and monitor IT systems, servers, and services to ensure performance, availability, and security. Monitor and manage LAN/WAN, wireless networks, VPN connections, and firewall policies. Manage support tickets and escalate complex issues where required, ensuring resolution within agreed SLAs. Configure and support Active Directory (user accounts, groups, permissions, GPOs) and Microsoft 365 environments. Set up, manage, and troubleshoot secure SFTP/FTP connections for file transfers and integrations. Document IT assets, procedures, configurations, known issues, and system changes for future reference and audits. Provide guidance to junior technicians and contribute to knowledge sharing and skills development within the team. Collaborate with cross-functional teams on IT-related projects, infrastructure upgrades, and business improvements. Support cloud-based services (e.g., Microsoft 365, Azure) and virtual environments (e.g., Hyper-V, VMware). Track and manage IT hardware/software assets, including procurement, tagging, and lifecycle management. Assist with implementing IT policies and enforce best practices around system security, endpoint protection, and data protection.

Requirements:

Minimum 3 years of IT support experience in a multi-user, fast-paced environment. Proven experience with Windows desktop environments and Microsoft 365 administration. Experience in configuring and managing LAN/WAN, VPN, and firewall technologies. Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently. Hands-on experience with Active Directory, Group Policy, and endpoint security tools (e.g., Sophos). Experience in setting up, managing, and troubleshooting secure SFTP/FTP connections. Familiarity with ITIL principles, SLA-driven environments, and ticketing systems (e.g., ServiceDesk, Jira). Understanding of IT security protocols and data protection standards (e.g., POPIA, GDPR). Exposure to backup tools, disaster recovery planning, and restoration procedures. Excellent interpersonal and communication skills, with the ability to support users across all technical levels. Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365, Azure Fundamentals) will be an advantage.

What We Offer:

A collaborative, innovative IT team that values professional growth and problem-solving. Exposure to a variety of systems, technologies, and projects. * Support for training and certifications.