Job Description

Our client is an innovative cloud-based company that leverages its software to address the legal contracting, compliance, and legal practice challenges faced by listed companies and multinationals.
They are seeking a Junior IT Engineer to join their team of dynamic professionals as they deliver transformative growth by building intelligent tech solutions that change the practice of law. This is a great opportunity to work in a professional environment straight from the comfort of your own home.
This entry-level position is ideal for recent graduates or individuals with foundational IT experience who are eager to develop their technical skills and advance their careers. The Junior IT Engineer will support our IT infrastructure, assist in implementing new technologies, and ensure the smooth operation of our systems.
Requirements:

• Formal qualification in IT engineering.
• Minimum 2 Years experience.
• Operating Systems: Proficient in Microsoft technologies such as Windows 10/11, Microsoft Office applications, as well as desktop and laptop support.
• Linux Experience will be beneficial.
• Procurement Tools: Familiarity with procurement processes.
• Inventory Management: Basic knowledge of inventory tracking systems.
• Application Support: Ability to provide general support for business applications and work with integration partners.
• Microsoft 365: Understanding of M365 services, including the 365 Admin Center, Microsoft Intune, Exchange, SharePoint, Teams, and Compliance.
• Telephony Systems: Basic knowledge of PABX management and maintenance.
• VPN Technologies: Experience with OpenVPN or similar VPN management tools.
• Ticketing Systems: Proficiency in using ticket management software (e.g., Jira, ServiceNow, Zendesk).
• Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, and VPN configurations.
• Hardware: Familiarity with computer hardware components and peripheral devices.
• Software Troubleshooting: Experience with common software applications and the ability to troubleshoot software-related issues.
• Security: Awareness of fundamental cybersecurity principles and best practices.

Key Responsibilities:

• Technical Support: Provide first-level technical support to employees, troubleshooting Windows 10/11 desktop and laptop issues to ensure minimal downtime.
• Inventory Management: Utilize inventory tracking tools to manage IT assets effectively.
• Procurement Assistance: Support the procurement process by liaising with vendors and managing the acquisition of necessary hardware and software.
• User Lifecycle Management: Manage onboarding and offboarding processes for new and existing users, ensuring efficient vendor management and escalation.
• Application Support: Provide general support for business applications and collaborate with integration partners to ensure seamless integration and functionality.
• Microsoft Administration: Help manage M365 services including the 365 Admin Centre, Microsoft Intune, Microsoft Exchange, SharePoint, Teams, and Compliance tools.
• Monitoring and reporting: Effective and accurate reporting using existing toolsets such as Jira, Zabbix, Wazuh and Power Bi
• Ticket Management: Handle ticketing systems to track, prioritize, and resolve IT issues efficiently.
• Vendor management: Effective logging, follow up and escalation
• User Management: Experience with onboarding and offboarding processes for IT systems.

We are looking for someone with excellent communication and problem-solving skills, someone who is an analytic thinker, who can work effectively in a fast-paced environment.