Job Description

Technical Support Responsibilities:

• Provide daily technical assistance to Group end-users.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Install, configure, and maintain computer systems, applications, and devices.
• Respond to and prioritize IT support tickets, ensuring efficient and timely resolutions.
• Set up new hardware and software for employees, ensuring proper configuration and usability.
• Perform routine maintenance on IT infrastructure, including software and firmware updates.
• Assist with IT asset management, including inventory tracking and procurement.
• Maintain a comprehensive inventory of hardware, software, and other IT assets.
• Install and configure essential software packages, such as operating systems, productivity suites, and company-specific applications.
• Conduct employee training on new technologies and best practices.
• Collaborate with the IT team to resolve complex technical issues.
• Support and maintain office network infrastructure, including Wi-Fi, VPN, and related systems.
• Document all support activities, resolutions, and processes for internal knowledge sharing.
• Monitor and manage CCTV systems.

Server Administration & General IT Functions:

• Perform general IT administrative duties and maintain organized records.
• Ensure all IT-related costs remain within the allocated budget.
• Manage the IT fault reporting and tracking system.
• Provide technical support for desktops, printers, IP CCTV systems, VOIP phones, and PABX systems.
• Assist with the setup and relocation of user workstations.
• Conduct regular hardware inspections and maintain IT inspection logs.
• Manage system backups, antivirus updates, and disk space allocation.
• Oversee email and web hosting services.
• Support IT-related tasks during stocktakes.
• Respond to and resolve desktop support queries promptly.
• Generate reports on notable incidents and ongoing issues.
• Carry out additional ad-hoc IT tasks as needed.

Minimum Requirements:

• Matric or equivalent qualification.
• Relevant IT certifications (e.g., CompTIA A+, CompTIA N+, Microsoft Certified IT Professional, or similar).
• At least 3 years of experience in IT support, help desk, and technical troubleshooting.
• Proficiency with ticketing systems (e.g., Freshdesk).
• Advanced experience in Microsoft Office applications.
• Data capturing and report writing skills.
• Valid Code 8 drivers license.

Personal Attributes:

• Excellent problem-solving abilities with the capability to explain technical concepts to non-technical users.
• Strong verbal and written communication skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Highly organized with strong attention to detail.
• Proficient in reading and writing in English.