Job Description

Summary:
To manage and support the company's IT infrastructure and systems. This role covers day-to-day IT support, Microsoft 365 administration, vendor coordination, network management, and general systems maintenance.
The IT Coordinator will play a crucial role in keeping the company's technology reliable, secure, and aligned with operational needs across all departments.
Reports to: Marketing & IT Manager
Location: Stikland, Cape Town
Schedule: Monday - Thursday 08:00-16:30 & Friday 08:00-16:00
Salary: Market related and commensurate with experience
Responsibilities:
User & Device Support

• Set up and maintain employee laptops, cellphones, and other hardware.
• Provide first-line and second-line support for hardware, software, and network issues.
• Set up and maintain laptops, cellphones, and other IT equipment for staff.
• Troubleshoot IT issues across all departments (showroom, warehouse, technical, sales, office).
• Assist in onboarding new employees with accounts, devices, and system orientation.

Microsoft Stack Administration

• Manage Microsoft 365 accounts (Exchange Online, Teams, SharePoint, OneDrive).
• Improve Teams usage for collaboration, channels, integrations, and file management.
• Maintain SharePoint structures for document organization and accessibility.
• Administer Azure Active Directory (user roles, groups, and security).

Network & Infrastructure

• Monitor and maintain the company's network (switches, access points, Wi-Fi).
• Coordinate fiber and VOIP system setup and support.
• Assist in IT infrastructure expansions (e.g., connecting new warehouses, extending networks, deploying Unifi access points).
• Maintain backup systems, updates, and IT security protocols.

Vendor & Procurement Coordination

• Liaise with IT suppliers and vendors for equipment purchases and software licensing.
• Work with 3rd party providers to resolve escalated technical issues.
• Ensure company devices meet performance, security, and compliance standards.

Documentation & Training

• Develop training manuals, procedures, and user guides for staff.
• Conduct IT training and support internal IT security and productivity initiatives.
• Maintain an updated IT asset register.

Requirements
Education & Certifications

• Diploma/Degree in Information Technology or related (preferred).
• Microsoft certifications are an advantage.

Experience

• 2-4 years of proven experience as an IT Technician or IT Support Specialist.
• Hands-on experience with the Microsoft stack (Microsoft 365, Teams, SharePoint, Azure AD).
• Strong background in troubleshooting laptops, desktops, mobile devices, and peripherals.
• Familiarity with VOIP systems, vendor coordination, and network setups.
• Experience within food service equipment industry - advantageous

Preferred Attributes

• Proactive and improvement-driven -- always looking for smarter IT solutions.
• Team player who collaborates well with department heads.
• Comfortable balancing hands-on troubleshooting with planning and coordination.

Competencies:

• Problem-solving mindset with ability to work independently
• Excellent verbal and written communication skills
• Initiative / proactivity
• Attention to detail
• Strong organizational ability to manage multiple priorities.
• Team player with collaborative approach
• Enthusiastic and improvement-driven

Skills Required