Job Description

Closing Date 2023/08/28
Reference Number MMH230808-1
Referral Platform URL
Job Title IT Business Analyst
Position Type Permanent
Role Family Information Technology
Cluster Momentum Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Pretoria
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers, independent network of advisers, or independent brokers and utilizing new platforms, Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Visit us at www.momentummetropolitan.co.za
Role Purpose

Translate business needs (requirements) into business/detail specifications. Functional/Non-Functional, processes (design/documented), financial data, and workflow specifications.
Requirements

Requirements:

• 5 Years of Business Analysis or related experience (e.g. Testing or Business Systems Analysis).

• Experience in modeling, solution testing, and verification Financial services experience will be beneficial Experience in working with cross-functional project teams will be beneficial.

• Experience in IBM Applications System/400 is preferred.

Qualifications:

• Business Analysis or related Degree / Diploma

• Process mapping

• Information Technology or Related Degree

• Project management qualification

• Business Analysis certification (e.g. BABOK, CBAP)

• On the job training / qualifications

• Specific licensing or registration: IIBA, Specific licensing or registration: BABOK

• Negotiation skills

• Communication skills (written and verbal)

• Problem solving skills (critical thinking)

• Stakeholder engagement

• Facilitation and presentation skills

• Requirement articulation and documentation skills

• Prioritisation and planning skills

• Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.) IT methodology (e.g. Agile, Waterfall, etc.)

• Business acumen

• Basic understanding of UX and UI design principles

Duties & Responsibilities

INTERNAL PROCESS

• Keep abreast of latest IT trends and practices to optimise service offering and minimise risk. Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks. Analyse and understand the business & requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.

• Contribute to translating the business goals into design in line with systems architecture. Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.

• Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.

• Collaborate closely with solution teams and a variety of end users to ensure requirements compatibility and end user satisfaction.

• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.

• Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements. Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.

• Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.

• Define reporting requirements and integration points on affected components using diagrammatic representations. Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

• Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.

• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

Competencies

Examining Information:

Analyses and processes information asks probing questions strives to find solutions to problems

Documenting Facts:

Writes fluently when documenting facts understands arguments logically focuses on finding facts

Interpreting Data:

Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively

Adopting Practical Approaches:

Applies practical skills when investigating issues prefers to learn by doing is practically minded and applies common sense Exploring Possibilities Is conceptual when developing ideas applies theories to problem solving prefers to learn by thinking and identifying underlying principles

Articulating Information:

Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information

Challenging Ideas:

Prepared to disagree and question assumptions challenges ideas and established views comfortable arguing own perspective

Meeting Timescales:

Is target focused and meets deadlines is punctual and keeps to schedule is reliable in finishing tasks

Examining Information:

Analyses and processes information asks probing questions strives to find solutions to problems

Documenting Facts:

Writes fluently when documenting facts understands arguments logically focuses on finding facts

Interpreting Data:

Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively

Adopting Practical Approaches:

Applies practical skills when investigating issues prefers to learn by doing is practically minded and applies common sense

Exploring Possibilities:

Is conceptual when developing ideas applies theories to problem solving prefers to learn by thinking and identifying underlying principles. Experience in the Insurance industry/IBM applications system/400 is preferred.

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan