Job Description

Job Summary

Our client has an opportunity available for an IT Asset Coordinator.

Requirements:

• 4 years' experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years' experience must be within an ITIL aligned asset managed environment.
• Matric,
• Business intelligence certificate.
• Relevant IT Diploma or Degree would be advantageous.
• ITIL certificate would be advantageous.
• Proficient computer skills, including Microsoft Office.
• Have basic finance knowledge.
• Analytics and business intelligence background- critical.

KPAs:

• Develop and deliver quality working programs to meet customer and user specifications.
• Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
• Responsible for cell phone device provisioning, troubleshooting, and lifecycle management.
• Decommission unused devices and contracts as per company policy and remove them on the asset register.
• Adhere to Call Logging Processes and Procedures.
• Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software.
• Manage cell phone and Physical IT asset duties according to company policies and procedures.
• Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls.
• Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data.
• Report the utilization of data and minutes and propose suitable packages for users.
• Follow up on Vendor queries such as invoice disputes, incorrect billing and credits

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