Job Description

ROLE PURPOSE
The IT Asset and Configuration Manager is responsible for planning, tracking, control, analysis, and reporting of all hardware and software assets and configuration items. This role ensures the accuracy and integrity of the Asset and Configuration Management repository (CMDB) and aligns with IT governance, risk, compliance, and financial objectives.
The function serves as the primary point of accountability for the life-cycle management of IT assets and configuration items (CIs) across the contracted scope. This includes developing and maintaining policies, standards, processes, systems, and metrics to optimise asset utilisation, manage costs, support service delivery, and ensure contractual and regulatory compliance.
The role also oversees resources and vendor relationships required to deliver contracted services to clients.
ROLE REQUIREMENT
Asset and Configuration Management

• Lead IT Asset and Configuration Management (ITAM & CMDB) processes.
• Maintain an accurate repository of hardware, software, and configuration items throughout their lifecycle (procurement, deployment, usage, maintenance, and disposal).
• Optimise asset control, accountability, inventory management, and reconciliation with financial and IT systems.
• Ensure effective management of asset disposal, including compliance with environmental and contractual requirements.
• Oversee and improve the Configuration Management Database (CMDB), ensuring data accuracy, completeness, and alignment with ITIL practices.

Financial and Procurement Management

• Monitor and control IT hardware and software costs to maximize ROI.
• Manage cost center billing and budget alignment with Finance.
• Support procurement activities, including vendor negotiations, order processing, and contract renewals.
• Ensure effective management of software licenses and compliance with licensing agreements.

Compliance and Governance

• Establish and enforce policies, standards, and controls for IT Asset and Configuration Management.
• Ensure compliance with internal governance, ITIL/ITSM standards, and external regulatory requirements.
• Maintain and track contracts with vendors, suppliers, and leasing companies.

Service Delivery Support

• Collaborate with Service Management teams to ensure accurate asset and configuration data supports service delivery.
• Monitor and report on SLA compliance related to IT assets and configurations.
• Provide input into service delivery planning, control, monitoring, and reporting.

Vendor and Stakeholder Management

• Develop and maintain strong relationships with internal stakeholders (Service Management, Account Management, Finance, IT Infrastructure, and Architecture teams).
• Engage and manage third-party vendors and leasing partners to ensure service quality and cost efficiency.
• Ensure high levels of client satisfaction through proactive engagement and responsiveness.

Emerging Technology and Continuous Improvement

• Monitor emerging technologies and recommend improvements to asset and configuration processes.
• Lead initiatives to automate and optimise asset tracking, reporting, and lifecycle management.
• Identify opportunities to enhance productivity, reduce costs, and improve compliance.

People Management

• Lead and develop the IT Asset and Configuration Management team.
• Allocate resources effectively to meet operational and project objectives.
• Provide coaching, guidance, and performance management to team members.

TECHNICAL / PROFESSIONAL COMPETENCIES

• IT Asset Management (ITAM) End-to-end lifecycle management of hardware and software assets.
• Configuration Management (CMDB) Managing, maintaining, and optimizing Configuration Management Database for accuracy and alignment with ITIL practices.
• Software Asset Management (SAM) License compliance, software usage monitoring, and optimization.
• ITIL Frameworks Strong knowledge of ITIL v4 processes (Asset & Configuration, Service Management).
• Financial & Procurement Management Budget control, cost center billing, ROI analysis, vendor and contract management.
• Tool Proficiency Experience with enterprise ITAM/CMDB systems (e.g.ServiceNow, BMC or equivalent).
• Governance & Compliance Understanding IT governance, risk management, and compliance frameworks.
• ICT Infrastructure Knowledge Basic knowledge of PC/Mac hardware, Microsoft OS, and networking (LAN/WAN) environments.
• Project Management Ability to scope, plan, and execute asset/configuration-related projects across teams.
• Data Analysis & Reporting Proficiency in analysing asset data, generating dashboards, and reporting for business and compliance purposes.

QUALIFICATIONS & EXPERIENCE
Minimum:

• Grade 12
• National Diploma in Information Technology, Computer Science, Information Systems, or a related field.

Preferred / Advantageous:

• Bachelors Degree in IT, Computer Science, Information Systems, or Business Administration.
• ITIL Foundation certification (v3 or v4).
• IT Asset Management (ITAM) or Software Asset Management (SAM) certification (e.g., IAITAM, SAM certification).
• Project Management certification (PRINCE2 / PMP) will be an added advantage.

Experience

• Minimum 57 years relevant experience in:
• IT Asset Management and/or Configuration Management at an enterprise level.
• Managing IT hardware and software assets across their lifecycle (procurement, deployment, usage, maintenance, and disposal).
• Software license management and compliance.
• Vendor, contract, and procurement management.
• Working with IT Service Management frameworks (ITIL, COBIT).
• At least 3 years experience in a supervisory or managerial role (leading teams, performance management, resource planning).
• Practical experience with IT Asset and Configuration Management tools (e.g., ServiceNow, BMC or equivalent).
• Experience working in large, complex organisations with multiple stakeholders (finance, infrastructure, architecture, service management).

Skills Required