Job Description

Job Summary

KEY RESPONSIBILITIES

• Desktop repairs - Hardware troubleshooting & repairs to desktop systems
• Component testing repair/replacement
• Notebook/Mobile/Tablet phone repairs
• Peripheral testing for vendor escalation i.e., printers / digital cameras / CCTV
• Software recovery & repair - all OSs
• Ability to troubleshoot communications devices i.e., network LANs / WANs
• Maintaining job card updates & customer feedback on repairs
• Telephonic support
• On-site support

REQUIREMENTS

• Matric with mathematics is essential
• A+ with 3 years of technical experience
• Be able to work in a well-organized environment.
• Be able to complete jobs quickly & efficiently.
• Excellent communication skills are required.
• Be willing to go the extra mile & complete tasks quickly.
• Excellent technical skills are required.
• Be able to diffuse delicate situations in a professional manner
• MS Office Suite
• Sound understanding of networking
• Solid Windows operating system (OS) knowledge.
• Solid knowledge of Windows processing hardware

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• Great with time management
• Great attitude - energetic, enthusiastic, and quick learner
• Well organized, efficient, and meticulous about the quality of work
• Quick to learn new software tools and processes
• Problem solver
• Hard-working
• Ability to work well under pressure
• Excellent computer literacy in MS Word, Excel, Outlook, and PowerPoint and presentation skills
• Service quality orientated
• Customer focused
• Own transport and a valid driver's license are essential
• Copes effortlessly within a high-stress and pressurized environment
• Excellent time management i.e., deadline driven, able to plan and prioritize a high workload
• Excellent communication, writing, and people skills
• Excellent administration skills
• Good understanding of finance
• Willing to go the extra mile and succeed
• Technology driven
• Basic calculations (ability to work with numbers)
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of cooperation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact/channel for Communication between parties)
• Written and verbal communication (convey information through written / verbal instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective

measures)

• Evaluating (ask questions, analyze, give attention to, and attend to detail)

PERSONAL ATTRIBUTES

• Mature and outgoing individual
• Well-groomed and highly presentable
• Well-organized individual
• High attention to detail
• Positive individual
• High level of energy
• Self-driven and willing to go the extra mile
• A high level of perseverance
• Be patient, tolerant, and diplomatic

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