Job Description

Asset Administration:

Maintaining the Electronic Asset Management System, ensuring accurate and up-to-date records of all rentable assets through regular, systematic stock-taking. Processing newly purchased assets by capturing them in InspHire, and managing the retirement or scrapping of outdated, damaged, or redundant assets from the rentable asset database. Monitoring and updating the status of hospitalised items for the duration specified by technicians, ensuring the system accurately reflects asset availability.

IT & Business System Support:

Providing comprehensive onsite IT support for business software and hardware to all employees. Installing and configuring computer hardware, software, operating systems, telecommunications equipment, networks, printers, and scanners. Responding promptly to service issues and user support requests, delivering effective technical assistance either in person or remotely. Setting up accounts, user access, and system permissions for new employees. Diagnosing and resolving hardware, software, and network faults; repairing or replacing faulty equipment as needed. Testing and implementing new technologies as required to improve system efficiency or user productivity.

Infrastructure, Application & Network Maintenance:

Monitoring, supporting, and maintaining the performance, reliability, and security of all server infrastructure, including physical and virtual servers, hosted services, and cloud-based environments. Performing regular server maintenance tasks such as patching, firmware updates, health checks, backups, log reviews, and capacity planning. Administering and optimising Active Directory, DNS, DHCP, Group Policy, and other core infrastructure services. Ensuring business continuity through scheduled backups, redundancy strategies, disaster recovery testing, and proactive system health monitoring. Maintaining and troubleshooting network infrastructure including switches, routers, firewalls, and wireless access points to ensure optimal connectivity and security. Supporting and maintaining the CCTV camera system, including configuration and troubleshooting when required. Assisting in resolving user and system-related queries or technical issues on business-critical platforms such as InspHire and SAP, ensuring minimal disruption to business operations.

Governance, Policy Compliance, and Documentation

Ensuring all IT operations comply with internal policies, external regulatory requirements, and relevant standards (e.g. POPIA, ISO/IEC 27001). Implementing, upholding, and monitoring adherence to corporate IT policies, procedures, and best practices across all supported systems and user environments. Maintaining detailed and accurate documentation for systems, processes, configurations, licenses, and procedures. Supporting internal and external audit processes by providing accurate records, logs, asset reports, and compliance documentation. Participating in policy reviews and contribute to updates based on evolving business needs, security considerations, and technology trends.

Qualifications:

Diploma (Information Technology) - Essential

Experience:

Information Technology - 3 years - Essential

Technology Proficiency:

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Intermediate InspHire - Advanced SAP - Advanced Windows Server Administration - Advanced Network Infrastructure - Advanced Virtualisation Platforms - Intermediate Backup and Disaster Recovery Tools - Advanced IT Asset Management Systems - Advanced CCTV and Physical Security Systems - Intermediate

Technical / Job Specific Competencies :

Innovation Managing conflict Decision Making Stress Tolerance * Information Monitoring