Job Description

Afrirent Holdings, a group of companies operating in the Mobility and Hospitality Sectors, is looking for an IT Administrator to provide high-quality technical IT support to all Afrirent employees and configure and maintain Afrirent's computer networks and IT infrastructure.

Summary of duties includes:

Installs, maintains, upgrades, and continuously improves Afrirent's operating environment Monitors and maintains the ongoing reliability, performance, and support of the server infrastructure Monitors the operating environments, proactively identifies and responds to incidents and problems Deploys the release of new or upgraded technologies, including the design, installation, configuration, maintenance and performance testing of operating systems and networks Monitors the security of systems and inter-application information transfers proactively via daily reports Ensures the maximum uptime of Afrirent' network services and servers both onsite and cloud services Provides quality technical support regarding all software and hardware issues experienced by employees Performs troubleshooting using different advanced diagnostic techniques Diagnoses and resolves complex technical hardware and / or software related issues, independently, based on the tickets logged, and within the shortest possible time Escalates unresolved issues to the next level of support as per internal service level agreements and standard operating procedures Follows up with employees to ensure that problems have not recurred Demonstrates to users the best ways to use preferred applications, software or hardware Provides guidance regarding new systems and functionalities to relevant users Compiles reports on progress made on action items and / or outstanding issues Prepares and submits performance reports including networks, servers, applications, availability and backups Maintains accurate records of all IT-related requests and documents

Formal Qualification Requirements:

National Diploma (NQF level 6) in Information Technology / Computer Science Microsoft Azure Administrator Certification (Azure 104) A+ Certification N+ Certification

Ideal Requirements:

CompTIA A+ (Basic hardware / software troubleshooting) will be advantageous Microsoft Certified: Windows Server Hybrid Administrator Associate (For Windows-based environments) will be advantageous Infrastructure Library (ITIL) Foundation Certification (IT service management best practices) will be advantageous) Microsoft 365 Certified: Modern Desktop Administrator Associate (For managing Microsoft environments) will be advantageous) VMware Certified Technical Associate (VCTA) (If dealing with virtualization) will be advantageous

Experience:

3 years' experience in an IT support 3 years' IT administration experience

PLEASE NOTE:

SALARY:

Negotiable with the succesful candidate dependant on years of experience and qualifications

Job Types: Full-time, Permanent

Education:

Diploma (Preferred)
Experience:

IT Support: 3 years (Required)
License/Certification:

Driver's Licence (Preferred)
Work Location: In person