Job Description

ISG Administrator - Cape TownJob no: 566323Work type: Full timeLocation: Cape Town, South AfricaCategories: Private Equity and Real Estate, FundsOffice Location: JerseyWe never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.About TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 10 000 experts and 120 offices in 86 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.Job PurposeISG is responsible for the maintenance of Investor records held on various systems for private equity and real estate funds and for the generation and delivery of all certificates, notices, reports and other packages for these funds; notices will include all deliverables to fund investors (capital calls, distributions, financial statements, NAV statements, capital accounts, tax returns, press releases etc).The team has touch points throughout the business, and it is vital to the smooth running and administration of private equity and real estate funds. The team has a varied workload and a good relationship with other service teams throughout the business.The Administrator will work as part of this shared service team on a range of matters, providing investor service-related functions for established and new funds and corporate entities. The Administrator will also be responsible in ensuring the security administration for our Banking Platforms are updated and relevant approvals requested to ensure users are kept up to dateThe Administrator should be highly motivated, flexible with the working hours, and keen to grow with the business, while working in a team environment and ensuring the full support of other teams. Knowledge of system solutions would be a benefit but not essential for this role. The Administrator should have a good relationship with the team and colleagues, and this is essential to making this role, and thus the team, a continued success. The Administrator will assist in providing training to other team members in respect of the ISG function.The Administrator will work closely with Trainee Administrators, Senior Administrators, Assistant Manager, or other designated Managers. Business must be always conducted in line with TMF Group policies and Procedures and any departmental guidance guidelines.Key ResponsibilitiesThis role will be responsible for the day-to-day maintenance of static data, subscription documents, investor statements, calls, Distributions, financial statements, capital accounts and the delivery of various investor related documents, driver reports and reporting services packages including client portals. Key deliverables comprise of the timely response to requests by internal teams and/or clients to ensure data held on the system and the documentation generated and sent from the system are consistently maintained and delivered.This Administrator will work closely with the Senior Administrators, Assistant Manager or other designated Managers to ensure the ISG team undertakes all required duties for undertaking of the FATCA/ CRS reporting and the collection of data in respect of investors and related clients.The Administrator will also be responsible in ensuring the security administration for our Banking Platforms are updated and relevant approvals requested to ensure that users kept up to dateThe primary focus of the role will be:The Administrator will be expected to carry out ISG deliverables including, but not limited to, the following:Input and maintenance of static data (contact data, bank data, etc) related to Investors on various systems, in accordance with policies and proceduresMaintenance and management of reporting driver reports and reporting service packages for all Fund clients on Investran or similar systemsMaintenance and management of trading activity on STARs or other equivalent registry systemsEnsure specific steps for the generation and delivery of calls, distributions, financial statements, capital account, certificates, ad hoc notices and other investor documentation is carried out in accordance with polices and proceduresSuggestions to amend, and if required implement the maintenance and update of, new and existing procedures following changes required by specific circumstancesPrimary liaison for report generation and delivery preparation of noticesProvide guidance to other service teams on best practise for static data maintenance and/or for call/distribution generation as requiredUpload documentation to the client web reporting servicesSupport with data uploads and any migration effortsReview of static data changes made by other team members, to ensure data modified in line with requests and with particular focus on system standardsProduction of NAV CalculationsProduction of various types of Distribution Calculations (income, Capital, Top-Up and Ad-hoc) and ensuring that Distributions are produced in line with policies and proceduresMaintenance of the Unit and Certificate registersMaintenance of security taken over unitsDealing with investor queriesProviding assistance in respect of CDD and tax issues to other service teamsInternal contact point with other teams, as well as contact point with Investran Support or IST when required for technical assistance and requests to modify system configuration settings as requiredGeneral queries and support for certificate and notice generation and delivery related queriesSupport with guidance and promotion of ISG throughout the businessAssist in documenting and implementing a standardised operating model for ISGProactively identify and progress opportunities to improve efficiency in the team and its processesComplete all tasks to a high standard to delivery a good high level of service.In addition to the duties listed above, the ISG Administrator may be requested to perform any other ad hoc duties or projects as requested by other designated ManagersProfessional Experience and QualificationsKey Business Expertise:Minimum of 2 years work experience, either in an administration / accounting or operations role within the funds or financial industry will be an advantageMust have working knowledge of Microsoft Word and ExcelPrevious experience of Investran preferred but not essentialCandidate Profile:Proactive and willing to do what is required to ensure consistent service to the clientsProblem solving and root cause identification skillsAbility to manage expectations and deliver on timeStrong organisational, attention to detail and time management skills are essentialExcellent verbal and written communication skills and attention to detail is essentialAbility to use initiative, work confidently and take ownership of tasks is importantWillingness to learn, work within a team, and adapt to new and challenging situationsAbility to work under pressure whilst maintaining quality of serviceMust maintain a professional demeanourConsider and adhere to relevant regulatory environment and obligationsConsider and adhere to TMF Fund Services policies and proceduresConsider and adhere to control frameworksOperation Excellence:Will take advantage of learning opportunities to meet needs of current jobHas a good understanding of technicalities of own rolePromptly and efficiently completes work assignmentsCommercial Awareness:Good understanding of how immediate team interact with other teams in function to deliver resultsUnderstand TMF Code of Conduct and valuesLeadership and Resource Management:Provides guidance on basic tasks to colleagues in immediate teamManages personal workload effectivelyInterpersonal Skills:Responds to and anticipates client needs in a timely and professional mannerListens actively, considers peoplexe2x80x99s concerns and adjusts own behavior in a helpful mannerClient Excellence:Consistently strives to provide a quality serviceImplements the necessary steps of the service processHandles complaints and difficult customers in positive and effective manner, taking into account global and cultural differencesTakes responsibility for obtaining and sharing required information with othersUnderstands clients, identifies their needs and creates positive first impressionsWhat's in it for you?An exciting opportunity in an international companyProfessional development opportunities as well as extensive individual further training opportunities, supported by our TMF Business AcademyA career within an ever evolving marketFlat hierarchies with direct contact to management and international exchangeWant to know more about a career with TMF Group? Watch this video:Advertised: 20 Sep 2023 South Africa Standard TimeApplications close: 20 Oct 2023 South Africa Standard Time

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