Job Description

Introduction

Are you a skilled IT professional with a passion for keeping systems running smoothly and delivering excellent end-user support? Join Zest Life Investments (Pty) Ltd, where you'll play a key role in ensuring our IT operations are efficient, secure, and aligned with business needs.

As an I&O Operations Support Engineer, you'll be responsible for monitoring infrastructure, providing end-user support, managing business applications, and assisting with IT security, networks, and asset management. You'll also have the opportunity to collaborate with stakeholders, contribute to IT projects, and ensure our operations meet the highest standards.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Managing the day-to-day Operations to provide delivery of systems and services in order to meet or exceed objectives and service levels.

Requirements

Educational RequirementsA relevant 3-4 year IT qualification in one of the following: + Computer and Information Science
+ Management Information Systems
+ Information Technology
+ Computer Engineering
+ Computer Programming



Professional Certifications (any combination applicable)

MCSE / MCITP or equivalent degree/diploma O365 / Microsoft Active Directory and Exchange Certifications Azure Virtual Desktop / Cloud PC certification (advantageous) ITIL v3/4


Experience Requirements

5-7 years' IT experience, preferably in geographically and technically complex environments Hands-on experience with: + Microsoft Server (2008, 2012, 2016, 2019)
+ Microsoft Exchange (2016, 2019, DAG)
+ Windows File Server Management (DFS)
+ DNS, DHCP, Routing
+ Active Directory (2012, 2016, 2019)
+ RDS Terminal Services (2016, 2019)
+ O365 / Azure Administration
+ Mimecast Email Gateway Management

Experience with IT operations monitoring, reporting, and support Exposure to infrastructure monitoring and asset management


Knowledge, Skills & Attributes

Strong technical knowledge across Microsoft and Azure platforms Problem-solving skills with the ability to identify, escalate, and minimize IT risks Interpersonal and communication skills for engaging with end-users and stakeholders Planning & organizing skills to manage multiple priorities effectively Time management to meet deadlines and service levels Documentation skills to maintain accurate IT records and reports Ability to work effectively as part of a team and in alignment with business needs Adaptability in a fast-paced and evolving IT environment

Duties & Responsibilities

The main functions:

IT Operations



Monitoring of all Zestlife Infrastructure as a member of the I&O team
End-User Support for Zestlife business
IT contact center for Zestlife
Support Business with Telephony, infrastructure and connectivity and MS operations.
Implement and adhere to best practice guidelines, policies, processes and procedures.
Ensure technical operational efficiency within the business.
Execute business needs, based on identified priorities within the team
IT Operational monitoring and reporting
Identify, minimize and escalate potential IT risks and opportunities in IT Operations.
Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
Deliver successful end user support to Business
Accountable to I&O Operations Specialist


Security and User Management



Business application security administrator for all Zestlife core applications.
Spot checks on Ad accounts for Zestlife
Assist with IT audits for Zestlife
Assist with quarterly security reports
Accountable to I&O Operations Specialist


Infrastructure



Maintain the current functionality of infrastructure technology within the business
Implement Infrastructure monitoring benchmarks as identified by the team.
Accountable to I&O Operations Specialist


Lan & Wan



Monitor and support the onsite Lan and Wan for Zestlife Business
Assist users with password resets and connectivity support
Accountable to I&O Operations Specialist


Asset Management



Updating/Maintaining of the asset register for all IT hardware as part of the team
Accountable to I&O Operations Specialist

Competencies

Technical CompetenciesProficient in Microsoft Server, Exchange, Active Directory, O365/Azure, RDS, DNS/DHCP, and Azure Virtual Desktop. Skilled in IT security, compliance, and audit support (including Mimecast and AD account checks). Experienced in LAN/WAN support, telephony, connectivity, and end-user access. Strong background in IT operations monitoring, risk management, and asset management. Knowledge of ITIL frameworks and implementation of best practice processes.


Behavioral Competencies

Strong problem-solving and analytical abilities. Effective communicator with solid interpersonal skills. Team player with collaborative approach across departments. Builds and maintains professional stakeholder relationships. Flexible and adaptable in changing, complex environments.


Professional Competencies

Skilled in planning, organizing, and prioritizing tasks. Manages time effectively to meet deadlines. Accurate in documentation and reporting. High attention to detail in technical and operational work. * Keeps technical knowledge current; demonstrates learning agility.