Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Invoice to Cash -Senior Process Associate - English - On site Johannesburg
In this role, you will be responsible for managing our client's credit and ensuring that client debts are paid on time
Responsibilities

• Actively monitor and manage accounts receivable balances, ensuring timely collection of payments from clients.
• Communicate effectively with clients regarding overdue invoices, payment plans, and account discrepancies.
• Maintain accurate records of all communications and transactions related to collections activities.
• Prepare regular reports on collection activities, outstanding balances, and aging accounts for management review
• Work closely with the sales and customer service teams to resolve any client issues that may impact payment collection
• Identify opportunities to improve the collections process and implement best practices to enhance efficiency.

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree in finance, accounting, or a related field preferred
• Clear credit record / may not be under debt review
• Prior experience in accounts receivable or collections
• Strong communication skills, attention to detail, and proficiency in Microsoft Office Suite
• Ability to work independently, prioritize tasks, and handle sensitive information with discretion

Preferred Qualifications/ Skills

• Experience in SAP & D365 is an added advantage

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.
Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates

Skills Required