Inurance Call Centre Manager
Job Description
oversees daily call centre operations, focusing on performance, customer satisfaction, and sales targets. Key responsibilities include leading and coaching staff, analyzing performance data to identify trends and risks, optimizing call centre workflows, managing technology and software, developing and implementing call centre policies, and collaborating with other departments to align service strategies with business goals.
This role requires strong leadership, analytical skills, experience with call centre metrics and technology, and a focus on staff engagement and development to drive efficiency and achieve organizational objective
Target driven - ensure targets are reached as set our for call centre.
Job Type: Full-time
Pay: From R5000,00 per month
Work Location: In person
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Job Detail
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Job IdJD1503583
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRandburg, GP, ZA, South Africa
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EducationNot mentioned