Job Description

Job Summary
JOIN OUR SALES TEAM - BE THE VOICE BEHIND EVERY GREAT ORDER
Are you passionate about sales, service, and the fast-paced HORECA environment? Apex seeks a driven and energetic Internal Telesales Representative to join their team and grow their footprint across the Hotel, Restaurant, and Catering (HORECA) industry. This is your chance to take ownership of a portfolio of clients, build lasting relationships, and contribute directly to the success of a leading beverage and foodservice supplier.
Key Responsibilities:
Proactive Customer Engagement

• Make outbound calls to existing and potential HORECA clients to promote our full range of products and services.
• Understand client needs and recommend tailored solutions.
• Build and maintain long-term relationships through regular follow-ups and service excellence.

Sales & Revenue Growth

• Consistently meet and exceed monthly sales targets set by the Sales Manager.
• Present persuasive sales pitches to convert leads and grow customer accounts.

Order Processing & Coordination

• Accurately capture orders and handle all related documentation.
• Liaise with the Operations and Logistics teams to ensure on-time, complete deliveries.
• Offer product substitutions where necessary and manage any redelivery needs proactively.

Customer Support

• Respond to client queries and issues promptly and professionally.
• Serve as the key contact between the client and internal teams to resolve problems quickly.

Market Feedback

• Keep up to date with industry trends and competitor activity.
• Provide the Sales Manager with valuable feedback from the market.

What We're Looking For

• Proven experience in telesales, internal sales, or call centre roles (preferably in FMCG, hospitality, or foodservice).
• Strong communication and negotiation skills.
• Ability to work independently and hit targets in a fast-paced environment.
• A team player with excellent time management and attention to detail.
• Tech-savvy with experience using sales/order processing systems.
• Knowledge of the HORECA industry is a strong advantage.

Why Join Us?

• Competitive basic salary plus incentives
• Dynamic, supportive team culture
• Opportunity to work with top brands in the industry
• Growth and training opportunities

Ready to bring your sales talent to the table?
Apply now by sending your CV to with "Internal Telesales - HORECA" in the subject line.
Indian Ocean Export Company
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