The purpose of this position is to meet all sales targets and maintain great customer satisfaction at all times. The successful candidate would need to have good communication and negotiation skills.
Qualifications & Experience
:
Grade 12
Two years Sales or Telesales experience
Experience/ Knowledge of Commercial Vehicle Parts (essential)
Telephone etiquette
Good communication skills
Proven track record
Computer literate
Ability to work under pressure
Strong customer service background- Essential
Duties and Responsibilities:
Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
Maintain and grow customer base
Ensure customer satisfaction through service
Explore new potential markets
Increase profitability and maintain sales targets
Respond to all telephonic and counter sales enquiries
Receive inbound customer sales inquiries
Provide quotations, product and service information
Provide support and pricing details in response to inbound enquiries
Promote the features and benefits of the company's products / services
Process sales orders
Arrange dispatch and administration of products and services sold
Receive, manage or escalate customer complaints related to the sale of products and services
Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents
Identify sales leads and escalate them to external sales staff
* Maintain client databases
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