Job Description

Position Summary:
This job role is responsible for driving sales growth by engaging with existing and potential customers, qualifying leads, and closing deals through remote communication channels.
Key Responsibilities include but are not limited to:
1. Customer EngagementConducting outbound calls and emails to generate leads Manage inbound inquiries and outbound campaigns via phone, email, and digital platforms. Deliver accurate product information, positioning, and value propositions. Qualify customer needs and route opportunities appropriately. Maintain accurate and timely records in CRM systems.

2. Sales Generation and ConversionIdentify and convert qualified leads into sales opportunities. Prepare quotations, conduct follow-ups, and close deals within pricing and margin guidelines. Collaborate with field sales for larger or strategic accounts. Meet or exceed individual and team sales targets.

3. Service ExcellenceEnsure prompt response to all customer interactions in line with service-level agreements. Strive for first-contact resolution and high-quality customer experiences. Participate in training, calibration, and quality review sessions.

4. Cross-functional CollaborationWork closely with Sales, marketing, operations, logistics, and finance teams to ensure seamless customer delivery to national and international customers. Provide feedback on market trends, product performance, and campaign effectiveness. Contribute to knowledge-sharing initiatives and process improvement efforts.

5. Reporting and CRM DisciplineMaintain accurate sales forecasts, activity logs, and customer records in CRM systems. Monitor conversion metrics, revenue performance, and customer satisfaction results. Provide periodic performance and pipeline reports to management

6. Decision-Making AuthorityAuthorized to negotiate within approved pricing and discount frameworks. Recommends customer solutions and product configurations based on assessed needs. Escalates exceptions or complex deals to management.

Benefits
What we offer:The opportunity to work in a global Meditech company with cutting-edge technology. A supportive and collaborative team environment. Training and development opportunities to grow within the role.

Job Requirements:
Education / |Professional Certification
Bachelor's degree in business, Marketing, or related field (or equivalent experience).
ExperienceMinimum 2 years of experience in inside sales, telesales, or phone-based sales environment. Proven record of achieving or exceeding sales targets. Well spoken in English

Knowledge / Skills / Other characteristicsProficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office / Google Workspace. Strong digital communication and documentation skills. Customer Orientation and relationship management Persuasive communication and active listening Results-driven with a focus on conversion and service quality Problem-solving and adaptability Data accuracy and attention to detail Business Focus-Commercial Awareness-Intermediate Customer-Customer Centricity-Advanced Execution-Drive for Results-Advanced Interpersonal-Communication & Collaboration-Advanced Technical-CRM Systems & Proficiency-Intermediate Personal-Integrity & Accountability-Consistent

Working conditions & Other Attributes.Office-based, depending on business needs. Requires sustained focus and high levels of professionalism in digital communication. Early or late shifts and weekend coverage will be required. Minimal travel for meetings, training, or team activities.

Your ZEISS Recruiting Team:
Savannah Nadasen, Thema Masoga