Job Description

Key Responsibilities

Cold Calling & Lead Generation: Proactively reach out to potential clients to introduce Timmdek's premium product range and generate new business leads.

Customer Relationship Management: Build and maintain strong, long-lasting relationships with new and existing clients through consistent communication and excellent service.

Needs Analysis: Understand each customer's requirements and recommend the most suitable product solutions.

Quoting & Sales: Prepare accurate quotes, clearly explain product features and benefits, and close sales efficiently.

Product Knowledge: Stay informed about product specifications, updates, and new releases so you can confidently assist customers.

Answering Inquiries: Handle phone, email, and walk-in queries in a professional, friendly manner.

Demonstrations: Present and demonstrate products, explaining how they meet specific project requirements.

CRM & Database Management: Maintain accurate client and sales information within our CRM system.

Sales Tracking: Monitor and report on sales performance, conversion rates, and other key metrics.

Team Collaboration: Work closely with the warehouse, external sales reps, and management to ensure seamless order processing and delivery.

Requirements

Experience: At least 1-2 years in internal sales, preferably within the construction, building materials, or hardware industry.

Technical Skills: Must be able to calculate square meter requirements for customer quotes.

People Skills: A confident communicator with excellent listening, influencing, and negotiation abilities.

Work Ethic: Friendly, proactive, and able to work well under pressure in a fast-paced environment.

Organisation: Strong multitasking and time-management skills with great attention to detail.

Computer Literacy: Proficient in MS Office and CRM systems.

Customer Focus: A positive, service-driven attitude with a knack for problem-solving and handling complaints professionally.

Driver's License: A valid license and reliable vehicle are preferred.

Job Type: Full-time

Work Location: In person