Job Description

Job Title: Internal Sales Representative Country: South Africa Area: Gauteng Johannesburg, GP Monthly Salary: Market Related Industry: Mining / Petroleum BEE Position: Internal Sales Representative Department: Johannesburg Branch Location: Johannesburg Competency Level:

Clear verbal and written and communication skills

Ability to communicate in a positive and proactive way

Good interpersonal and negotiation skills

Customer service Skills Purpose of the position: To provide an efficient service and support to all customers, Sales Representatives and Technical Team. To meet and exceed individual targets whilst ensuring a high level of quality. Requirements: (Educational, Experience) Experience (required): 3-5 years' experience in Admin and customer service Computer literacy - MS Office Experience (preferred): Pastel experience Education (required): Matric - Minimum job requirement Tertiary Qualification advantageous Major Responsibilities Internal Sales Function:

Communicating with customers, making outbound calls to potential customers, and following up on leads.

Understanding customers' needs and identifying sales opportunities.

Answering potential customers' questions and sending additional information per email.

Keeping up with product and service information and updates.

Creating and maintaining a database of current and potential customers.

Upselling products and services.

Researching and qualifying new leads.

Closing sales and achieving sales targets.

Compile & send quotations as received via e-mail for client

Check relevant stock levels on Pastel.

Assist Exports team with pricing / stock availability information for different regions

Capture orders received on Pastel system & ensure that goods are ordered if stock is not on hand

Place internal orders with Cape Town or Durban where necessary.

Capture & process details on Credit Solutions Partner online system, for clients wanting to open an account.

Complete vendors forms and return with any necessary paperwork. Follow up afterwards to ensure details have been received. If applicable, obtain vendor number from company.

Assist walk in clients with queries where possible

Forward proof of payment to Finance Department

Process invoices for orders when goods come into stock

Scan invoices to finance department for items collected / dispatched.

Any other ad-hoc duties assigned by Mike or Helgardt

Keep records of all checklists for ISO purposes Personal Skills and Competencies

Excellent listening skills

Strong verbal & written communication skills, telephone etiquette

Resilience - being able to handle/deal with complaints from customers

The ability to work as part of a team

Be self-driven & pro-active

High sense of urgency

Excellent phone manner

Customer focus

Technically minded

Planning ability

Self-disciplined and driven to meet sales budget

Ability to build good relationships

Ability to close deals efficiently and effectively

Be a self starter who shows initiativ

Job Type: Full-time

Work Location: In person