Job Description

Key responsibilities

• Co-ordinate the day to day management of customers, generate and convert sales leads
• Identify and achieve profitable sales opportunities
• Prepare commercial proposal's (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe
• Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times
• Build strong customer relationships using a range of communication methods. Understand customers' business needs and address any issues following upon sales opportunities
• Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations
• Ensure the smooth transition to the Field Sales Representative (FSR) where sales opportunities for new or existing business can't be progressed via the telephone
• Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team
• Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up
• Proactively prioritize workload in line with the SPS Sales 2020 Project
• Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate
• Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge
• Assist in achieving sales targets for designated accounts and or territories, providing support to the field sales team (e.g. Field Sales Representative, Business Development Manager and Territory Key Account Manager)
• Make commercial judgments to negotiate and convert
• Contract review orders received and communicate contractual requirements to the manufacturing division.
• Be able to use IT systems effectively and in line with company procedures
• Liaise with key stakeholders to ensure customer specifications are adhered to.

Requirements:

• Organizational Skills
• Communication Skills & Commercial Acumen
• Negotiation Skills & Customer Focused
• Good knowledge of written and spoken English
• Product and Industry Knowledge
• Manufacturing Knowledge
• Basic Technical Knowledge (ability to read basic engineering drawings)
• Decision Making & Problem-Solving Skills
• Presentation Skills & Export Terms & Procedures

Qualifications:

• Matric

Skills Required