Job Description

INTERNAL SALES, DIESEL FUEL INJECTION (PAROW) Join our dynamic team at DIESEL-ELECTRIC (CAPE)(RF) (PTY) LTD, a leading automotive wholesaler dedicated to delivering exceptional service to our valued customers. We are currently seeking a motivated and reliable individual to fill the role of Internal Sales Representative specialising in Diesel-Fuel Injection at our PAROW Branch. Duties and Responsibilities:

Sales:

Proactively contact customers via email or phone to advise on promotions, market product lines, and facilitate sales representative visits when needed. Meet a monthly sales target. Expand the business across your major customer group which is the Diesel Pump Rooms. Assist the Product Development Specialist with product range expansion and the introduction of new products. Assist in finding new suppliers for Diesel parts. Visit the main customers on occasion to maintain good relationships. Assist the other sales staff with queries they may have on Diesel parts. Accurately complete invoices with your sales code and customer details. Open COD accounts for counter cash sales customers to expand the customer database. Update and release backorders ensuring orders are placed for customers.
Customer Service:

Provide prompt updates on logistical, delivery, or supply issues that may impact customers. Communicate potential account problems, such as credit limit concerns, to your line manager. Greet and assist customers promptly, and provide timely feedback on messages, calls, and quotations. Ensure correct parts are handed over to customers and never refer them to competitors. Process customer claims and returns through the appropriate channels.
Administration:

Update customer information and keep track of claims and credits. Diligently complete lost sales reports for any product that could not be supplied or was uncompetitive. Attend stock-takes, company functions, and trade evenings as required. Maintain a neat and organized workstation, adhering to dress code and appearance standards. Perform additional ad-hoc duties as requested by Management.
Minimum requirements:

Matric. Extensive knowledge of the Diesel Fuel Injection industry. Trade Test and Training Certification in Diesel Fuel Injection will be highly advantageous. Proven experience in sales in a similar role. Exceptional communication and interpersonal skills. Strong organizational and multitasking abilities. Knowledge of the industry and products is advantageous. Commitment to providing outstanding customer service.
Job Type: Full-time

Work Location: In person