Job Description

Location: Cape Town
Industry: Logistics / Freight Forwarding
Company Overview
A well-established logistics provider operating across import and export freight, working closely with shipping lines, transporters, cold stores, and internal operational teams. The business manages high-volume cargo flows and services a diverse customer base across multiple trade lanes.
Role Overview
The Internal Sales Coordinator supports the commercial function by acting as a central link between customers, carriers, and internal teams. This role requires a solid understanding of import and export logistics, costing, and rate management, combined with strong coordination and communication skills.
The position suits someone early to mid-career in logistics who is commercially minded, detail-oriented, and comfortable working in a fast-paced operational environment.
Key Responsibilities
Act as a key internal point of contact for customers, carriers, transporters, and cold stores.
Manage customer correspondence, queries, and escalations, ensuring timely resolution.
Maintain and update customer rate sheets, including import and export pricing.
Request and manage competitive rates across carriers and service providers.
Respond to customer enquiries with accurate service, pricing, and operational information.
Support the Commercial Manager with customer, carrier, and service provider relationships.
Attend commercial and management meetings and communicate actions internally.
Coordinate with finance on sales-related costs and pricing queries.
Support reefer operations and documentation teams to ensure correct carriers, service providers, and contract numbers are applied.
Manage and prioritise multiple customer accounts while maintaining service levels.
Requirements
Experience in import and export logistics within a freight forwarding or shipping environment.
Working knowledge of import and export costing and rate structures.
Understanding of carriers, transporters, cold stores, and logistics processes.
Strong communication skills with the ability to engage customers and internal teams.
High attention to detail, particularly in pricing and customer information.
Ability to coordinate across sales, operations, finance, and documentation teams.
Ability to work to deadlines in a fast-paced environment.
Commercial awareness and problem-solving mindset.
What's on Offer
Competitive salary aligned to experience and logistics exposure.
Exposure to both import and export commercial operations.
Hands-on role within an established logistics business.
Opportunity to develop further within sales and commercial logistics.

Skills Required