Job Description

Location: Cape Town
Industry: Logistics / Freight Forwarding
Company Overview
A well-established logistics provider operating across ocean, air, and road freight, with a strong export-focused operation. The business works closely with shipping lines, transporters, cold stores, and regulatory bodies, delivering end-to-end logistics solutions to a diverse customer base.
Role Overview
The Internal Sales / Commercial Controller acts as a key link between customers, carriers, and internal operational teams. This role combines commercial coordination with a strong operational understanding of export logistics, pricing, and service delivery.
The position suits someone with hands-on export logistics experience who is commercially minded, detail-oriented, and comfortable working across sales, operations, and finance in a fast-paced environment.
Key Responsibilities
Act as the primary internal point of contact for customers, carriers, transporters, and service providers.
Manage customer queries, escalations, and ongoing correspondence to ensure service levels are met.
Maintain and update customer rate sheets, including rate requests and pricing coordination with carriers and transport partners.
Support the Commercial Manager with carrier, partner, and customer relationships.
Translate customer requirements into clear actions across sales, operations, finance, and documentation teams.
Share updates on new services, products, and technologies with customers.
Attend commercial and management meetings and communicate agreed actions internally.
Coordinate with finance on pricing queries, costs, and reconciliations.
Manage multiple customer accounts while maintaining high service standards.
Requirements
Experience in export logistics within a freight forwarding or shipping environment.
Strong understanding of carriers, transporters, cold stores, and export operations.
Solid exposure to pricing, rate management, and commercial coordination.
Strong communication and stakeholder management skills.
High attention to detail and ability to work accurately under pressure.
Ability to work cross-functionally in a fast-paced environment.
Commercial awareness with a problem-solving mindset.
What's on Offer
Competitive salary aligned to experience and export knowledge.
Exposure to a high-volume export logistics operation.
Role combining commercial responsibility with operational involvement.
Stable position within an established logistics business.

Skills Required