Job Description

Purpose of the Job

This role is responsible for driving customer acquisition and supporting sales growth through proactive lead generation, customer engagement, and cross-selling of Value Services. It involves maintaining accurate CRM records, delivering high service standards, and ensuring up-to-date product knowledge. The position requires strong collaboration, adherence to company policies, and active participation in operational and sales activities.

Key Responsibilities

Lead Generation & Customer Acquisition

Develop new customers and generate new leads for internal and external sales representatives Generate own leads by cold calling and/or working on referrals Prospect customers, add value to every call, and define call objectives

Sales Support & Customer Growth

Grow existing customer base by understanding their business and cross-selling Value Services Generate demonstrations of forklifts to support sales efforts Attend weekly sales meetings to align with team goals

Reporting & CRM Management

Prepare reports and keep management informed Accurately update ZOHO with all activities and calls

Product & Industry Knowledge

Ensure product knowledge is updated regularly Maintain professional and technical knowledge

Service Delivery & Standards Compliance

Ensure Value Service levels are maintained according to Standard Operating Procedures Ensure dress code is in accordance with company SOPs Maintain housekeeping standards daily Ensure standards of Health and Safety are maintained

Team Collaboration & Conduct

Teamwork: support and assist colleagues Maintain professional conduct Adhere to and enforce company policies and procedures

Operational Assistance

Assist in relevant operations/operational functions as required

Minimum Requirements

Customer service Meeting sales goals Prospecting skills Self-confidence Motivation for sales Able to work independently. Good interpersonal skills to work with customers and management

Skills Requirements

Grade 12 Technical knowledge will be beneficial. Proficiency with Microsoft Suite
Job Type: Full-time

Work Location: In person