Job Description

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Job Overview

Application Deadline:

27 September 2025

Job Location:

Cape Town, Western Cape

Job Title:

Internal IT Sales Representative

Education Level:

High School / Matric

Job Level:

Junior

Minimum Experience:

0 - 1 Years

Internal IT Sales Representative required in Cape Town.

Are you looking to gain experience in IT and earn commission, even if you only have an IT degree then this role is for you or perhaps you have a year of sales experience but love technology then Join us!



Reliable transport to Parklands, Cape Town daily Monday - Friday is essential.

Job Purpose:

To proactively generate sales and maintain customer satisfaction by handling incoming inquiries, processing quotes and orders, and prospecting for new business.



This role focuses on building and nurturing relationships with resellers, ISPs, and IT integrators.

Key Responsibilities:

1. Sales & Customer Relationship Management


Handle inbound sales calls and emails professionally and promptly. Maintain and grow relationships with existing clients (resellers, ISPs, system integrators). Upsell and cross-sell complementary products and services. Proactively follow up on quotes, leads, and dormant accounts.

2. Order & Quotation Management


Prepare accurate quotations based on customer needs and pricing guidelines. Process orders through the CRM and stock management system. Track order status and liaise with logistics for delivery updates.

3. Product & Market Knowledge


Stay updated on product offerings (e.g., networking, servers, storage, cabling, racking). Understand key vendor lines (e.g. Reyee, Ruijie,Tenda, Mimosa,Mikrotik, Ubiquiti, Cudy). Communicate promotions, price changes, and product launches effectively to customers.

4. Administrative Duties


Maintain accurate records of interactions and sales in the CRM. Assist with credit applications, returns, and warranty claims. Collaborate with procurement to ensure stock availability and delivery timelines.

Key Performance Indicators (KPIs):

Sales revenue vs. target Quote-to-order conversion rate Customer retention rate Average response time to inquiries Upsell/Cross-sell success rate CRM data accuracy

Skills & Qualifications:

Essential:


Proven experience in a sales or customer service role within IT or technology distribution. Or someone that has studied IT and is looking for their first role. Strong knowledge of IT hardware, software, and networking products. Excellent communication and interpersonal skills. Confident phone manner and ability to build rapport quickly. Proficient in Microsoft Office and CRM platforms.

Preferred:


Familiarity with vendors like Ubiquiti, Reyee, Ruijie,Tenda, Mimosa,Mikrotik, etc. Experience working with B2B clients, especially in the IT channel.

Personal Attributes:

Driven and self-motivated Detail-oriented and organized Team player with a customer-first attitude * Resilient and able to handle pressure in a fast-paced environment