Job Description

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Develop and implement the internal communications that promotes effective communication across the organisation, enhances employee engagement, foster positive organisational culture.

Requirements

Degree in journalism/ communication or equivalent
Working knowledge of Microsoft Office applications including Project, Word, Excel, and PowerPoint
3 - 5 years working experience as a business writer
2 years' Experience in employer branding, human resources or internal communications
2 years of digital communications/social media/events planning experience
Understand corporate communication practices
Copywriting and proofing proficiency


Skills



Operational excellence
Networking and relationship building
Excellent communication, writing, editing and presentation skills
Project management, ability to manage multiple projects and meet deadlines
Strong collaboration and interpersonal skills
Proficiency in insights mining, application and campaign analytics
Regulatory awareness (TCF, FAIS, POPIA, etc.)

Duties & Responsibilities

Develop and deliver on internal communication content:

Collaborate with, determine and prepare an integrated internal media strategy to provide content and messages to be delivered via each media channel
Create engaging content for campaigns, programmes, initiatives that resonate with employees , encourage feedback, promotes the positive workplace culture to provide internal social media presence and interaction
Construct and coordinate the start to end development and delivery of the communications and internal media campaigns that sustain programme and campaign rollout
Oversee the development and management of internal communication platforms (e.g. intranet, newsletters, emails, WhatsApp, webinars, townhalls etc)
Use a variety of tools to reach diverse audience within the organisation effectively
Bring to life brand chapters internally to increase employee engagement and ambassadorship
Initiate and coordinate a monthly communications forum to facilitate discussion of editorial content for internal consumption
Plan, design, write and edit internal communications and quality check for consistency in communication messaging
Advise on and maximise internal communications opportunities
Facilitate two way communication between leadership and employees to foster a sense of belonging and involvement
Analyse all communication activities and constantly evaluate and report on the effectiveness of the media channels
Monitor and track engagement responses, proactively coordinate editorial calendars, analyse and measure results
Utilise analytics and feedback mechanism to access the impact of internal communication initiatives
Keep abreast with trends in effective internal communication and the creation of communities
Collaborate with internal and external stakeholders to ensure the effective conceptualisation, design and development of all internal communication campaigns
Monitor and administer the delivery of products within budget and agreed timelines
Coordinate and support the activities related to the established companywide innovation programme


Enable Client Centricity within area of expertise:



Provide authoritative, expertise and advice to clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service


Self management and teamwork:



Develop and maintain productive and collaborative working relationships with peers and stakeholders
Positively influence and participate in change initiatives
Continuously develop own expertise in terms of professional, industry and legislation knowledge
Contribute to continuous innovation through the development, sharing and implementation of new ideas
Take ownership for driving career development


Contribute to financial controls:



Contribute to the financial planning process within area
Coordinate the invoice and payment process
Identify opportunities to enhance cost effectiveness and increase operational efficiency
Manage financial and other company resources under your control with due respect
Provide input into the risk identification processes and communicate recommendations in the appropriate forums


Personal Mastery and Leadership:



Pursue personal and professional development opportunities such as workshops courses and certification relevant to marketing
Approach obstacles with a solution oriented mindset and be willing to experiment with innovative, creative solutions
Demonstrate the qualities you value in leadership such as integrity, empathy and collaboration to inspire others
Manage time effectively, prioritising tasks and meeting deadlines independently

Competencies

Generating Ideas
Developing Expertise
Producing Output
Meeting Timescales
Challenging Ideas
Inviting Feedback
Establishing Rapport
* Showing Composure