Job Description

Closing Date 2025/07/23
Reference Number MMH250716-7
Job Title Internal Communications Specialist
Position Type Permanent
Role Family Marketing and Communication
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Develop and implement the internal communications that promotes effective communication across the organisation, enhances employee engagement, foster positive organisational culture.
Requirements

• Degree in journalism/ communication or equivalent
• Working knowledge of Microsoft Office applications including Project, Word, Excel, and PowerPoint
• 3 - 5 years working experience as a business writer
• 2 years' Experience in employer branding, human resources or internal communications
• 2 years of digital communications/social media/events planning experience
• Understand corporate communication practices
• Copywriting and proofing proficiency

Skills

• Operational excellence
• Networking and relationship building
• Excellent communication, writing, editing and presentation skills
• Project management, ability to manage multiple projects and meet deadlines
• Strong collaboration and interpersonal skills
• Proficiency in insights mining, application and campaign analytics
• Regulatory awareness (TCF, FAIS, POPIA, etc.)

Duties & Responsibilities
Develop and deliver on internal communication content:

• Collaborate with, determine and prepare an integrated internal media strategy to provide content and messages to be delivered via each media channel
• Create engaging content for campaigns, programmes, initiatives that resonate with employees , encourage feedback, promotes the positive workplace culture to provide internal social media presence and interaction
• Construct and coordinate the start to end development and delivery of the communications and internal media campaigns that sustain programme and campaign rollout
• Oversee the development and management of internal communication platforms (e.g. intranet, newsletters, emails, WhatsApp, webinars, townhalls etc)
• Use a variety of tools to reach diverse audience within the organisation effectively
• Bring to life brand chapters internally to increase employee engagement and ambassadorship
• Initiate and coordinate a monthly communications forum to facilitate discussion of editorial content for internal consumption
• Plan, design, write and edit internal communications and quality check for consistency in communication messaging
• Advise on and maximise internal communications opportunities
• Facilitate two way communication between leadership and employees to foster a sense of belonging and involvement
• Analyse all communication activities and constantly evaluate and report on the effectiveness of the media channels
• Monitor and track engagement responses, proactively coordinate editorial calendars, analyse and measure results
• Utilise analytics and feedback mechanism to access the impact of internal communication initiatives
• Keep abreast with trends in effective internal communication and the creation of communities
• Collaborate with internal and external stakeholders to ensure the effective conceptualisation, design and development of all internal communication campaigns
• Monitor and administer the delivery of products within budget and agreed timelines
• Coordinate and support the activities related to the established companywide innovation programme

Enable Client Centricity within area of expertise:

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self management and teamwork:

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development

Contribute to financial controls:

• Contribute to the financial planning process within area
• Coordinate the invoice and payment process
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forums

Personal Mastery and Leadership:

• Pursue personal and professional development opportunities such as workshops courses and certification relevant to marketing
• Approach obstacles with a solution oriented mindset and be willing to experiment with innovative, creative solutions
• Demonstrate the qualities you value in leadership such as integrity, empathy and collaboration to inspire others
• Manage time effectively, prioritising tasks and meeting deadlines independently

Competencies

• Generating Ideas
• Developing Expertise
• Producing Output
• Meeting Timescales
• Challenging Ideas
• Inviting Feedback
• Establishing Rapport
• Showing Composure

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.