Intern
Gauteng, South Africa
Job Description
The support agent may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa.
Responsibilities:
- Support users telephonically (Web Application Support)
- User contact and communication (telephonic and digital)
- Answering of the helpdesk telephone and tickets logged via our support system.
- Working with the development team to resolve reported issues.
- Creating proper documentation on resolutions.
- Create accurate bug reports upon investigation for the development team.
- Meeting support SLA.
- Experience in a support environment.
- Fluent in English
- Good Communicator
- Conflict resolution.
- Calm demeanor.
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Job Detail
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Job IdJD1247168
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned