Job Description

Location: Johannesburg
Job Type: Fixed-Term, Internship
About the Job
The individual in this role is required to assist eMedia customers across multiple platforms with inquiries related to our product offerings, including but not limited to Openview, e.tv, and eVOD. This internship provides the opportunity to gain hands-on experience in a dynamic customer service environment, develop interpersonal and communication skills, and build a strong foundation in contact centre operations.
Roles and Responsibilities
Customer Support:

• Handling and resolving customer queries, complaints, feedback, and suggestions professionally and timeously.
• Providing accurate information on Openview and other eMedia-related products and services.
• Managing and responding to inquiries across multiple communication platforms.
• Promoting the eMedia and Openview brand through high-quality service delivery.

CRM Interaction Logging:

• Accurately capturing and logging customer interactions in the CRM system.

Productivity & Service Quality:

• Meeting daily and monthly productivity expectations.
• Managing average call handling time between 4 minutes 30 seconds and 5 minutes.
• Ensuring service levels are consistently met.

Team Engagement & Development:

• Contributing to team success and maintaining positive relationships.
• Participating in personal and professional development opportunities.
• Completing assessments on products, systems, and procedures with a minimum score of 85%.

About You

• Demonstrates mutual respect and builds trust through honesty and ethical conduct
• Shows commitment and discipline by fully supporting decisions and pursuing targets with resilience
• Communicates openly and clearly while collaborating effectively as a team player
• Takes accountability by setting clear goals, involving the right people, and sharing responsibility for results
• Applies integrative thinking by generating innovative ideas, drawing logical conclusions, and adapting to change

Requirements
Qualifications:

• National Senior Certificate (NQF Level 4) - Essential
• Diploma in Contact Centre Management, Communications, Marketing, or Business Management (NQF Level 6) - Essential

Competencies:

• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Intermediate English language proficiency
• Strong customer orientation and effective interpersonal skills
• Ability to manage time and resolve issues efficiently
• Good planning, organisation, and decision-making abilities
• Commitment to continuous learning

Additional Requirements:

• Must be a South African citizen
• Must be under the age of 35
• Candidates who have previously participated in or are currently engaged in a SETA-funded internship are not eligible