Job Description

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost-conscious travel service delivery that differentiates Tourvest Travel Services.

REISSUING TICKETS, RESERVATIONS AND REFUNDS

Knowledge and able to work on the Amadeus. Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. - domestic, regional and point to point International. Ability to accurately complete domestic reissues. Ability to complete all refunds accurately. Ensure corporate fares are utilized. Limited QC rejections.

POLICIES AND PROCEDURES

Alignment to all TTS polices/procedures found on Dashboard. Fully conversant with the paperless procedure.

STANDARD OPERATING PROCEDURES (SOP)

Full alignment to the TTS Standard Operating Procedures. Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.

PREFERRED PARTNERS & CLIENT'S PROFILES

Fully conversant with preferred partners both of TTS and the client. Ability to update all travelers profiles.

INTER-DEPARTMENTAL RELATIONSHIP

Attendance of company meetings and functions/team building. Build and maintain multi-level relationships within TTS. Networking at industry related events. Team player.

CLIENT SATISFACTION AND RELATIONSHIPS

Understanding and adhering to the clients' travel policies and procedures. The ability to advise the solution to the problem. A client centric mentality, with consistent extra mile service. Ability to build relationships with TTS clients. Immediate attention to any client complaint. Adhere to TTS /client turnaround times.

EDUCATIONAL REQUIREMENTS

Matric Qualification Travel Diploma

EXPERIENCE IN YEARS

Minimum 3-5 years' experience with at least 1 year being in an intermediate role in a similar organisation.

KNOWLEDGE

Beginners and intermediate fares course. Ticket reissue course. Ticketing course. Beginners' fares courses - intermediate preferable. Travel it knowledge is an advantage. Amadeus.
Job Type: Full-time

Work Location: In person