Job Description

We are seeking a capable and motivated Intermediate Business Analyst to support the analysis, documentation, and optimisation of business processes across various projects. You will play a key role in gathering requirements, mapping workflows, supporting solution design, and ensuring that business needs are accurately translated into functional specifications.
This role is ideal for Business Analysts who are looking to grow their expertise across multiple domains, work closely with product and engineering teams, and contribute to delivering scalable, user-focused business solutions.
Key Responsibilities: * Requirements Gathering & Documentation

• Conduct interviews, workshops, and analysis sessions to gather and clarify business requirements.
• Prepare clear and concise documentation such as functional requirements, user stories, business rules, and process flows.
• Translate business needs into structured and testable requirements for technical and non-technical teams.
• Assist with backlog refinement and ensure that requirements remain aligned to business priorities.
• Process Mapping & Business Analysis

• Identify gaps, inefficiencies, and improvement opportunities across systems and workflows.
• Support solution design discussions by providing insight into business processes, dependencies, and constraints.
• Participate in impact assessments and feasibility analysis for new initiatives.
• Project Support & Delivery

• Assist with test case creation, acceptance criteria, and UAT execution.
• Coordinate with developers, QA testers, product owners, and business stakeholders to ensure smooth delivery.
• Track requirements, dependencies, and risks across the project lifecycle.
• Provide ongoing support and troubleshooting during implementation and post-release phases.
• Stakeholder Collaboration

• Engage with cross-functional teams to ensure mutual understanding of business objectives.
• Facilitate workshops, demonstrations, and requirements walkthrough sessions.
• Communicate findings and updates clearly to both business and technical stakeholders.

Requirements & Qualifications
Must-Have Skills

• 3-4+ years' experience as a Business Analyst in IT, FinTech, Insurance, Financial Services, Telecommunications, or similar industries.
• Experience documenting requirements using user stories, use cases, workflows, and business rules.
• Strong analytical and problem-solving skills with the ability to break down complex processes.
• Proficiency with BA tools such as Jira, Confluence, Visio, LucidChart, or similar.
• Working knowledge of Agile methodologies (Scrum/Kanban).
• Excellent communication skills and the ability to collaborate effectively across teams.

Highly Desirable / Beneficial Skills

• Exposure to financial products, digital platforms, or policy/investment administration systems.
• Basic understanding of SQL, Excel analysis, or data interpretation.
• Knowledge of APIs, integrations, and system interaction patterns (beneficial for technical projects).
• Experience with business process modelling (BPMN) or Lean process optimisation.
• Understanding of UX concepts, customer journey mapping, or service design.
• Familiarity with regulatory environments (POPIA, TCF, FAIS) in the financial sector (advantageous).
• Experience with digital transformation or automation initiatives (e.g., workflow tools, RPA).

Education:

• A relevant degree, diploma, or certificate in Business Analysis, Information Systems, IT / Computer Science, Business Management, Finance, or a related field.

Beneficial Certifications:

• IIBA ECBA (Entry Certificate in Business Analysis)
• IIBA CCBA (Certification of Capability in Business Analysis)
• Agile certifications (Scrum Master, Agile Analyst, Product Owner)
• BPMN or Business Process Management certification
• SAFe Practitioner

Additional Information

• Contract Duration: Duration varies depending on project (typically 6-12 months, renewable)
• Salary: Market Related
• Location: Johannesburg / Cape Town / Remote
• Eligibility: Must be based in South Africa or have a valid South African work permit.

Skills Required