Job Description

Description
To provide advanced technical support, guidance, and training to both internal teams and customers on John Deere technology solutions. The role focuses on enabling effective use of precision technology, ensuring data-driven uptime, and supporting continuous improvement in product performance and customer experience.
Requirements
Minimum Education / Training

• Grade 12 (Matric)
• Qualified Technician (Agricultural)

Minimum Work Experience

• Minimum of 5 years' relevant experience after qualification, including exposure to management or supervisory functions
• Previous experience with John Deere Precision Technology (Agriculture, Construction, or Forestry) advantageous

Key Performance Areas

• Provide expert technical support to technicians and branch teams on John Deere precision technology and integrated systems through ExpertConnect.
• Diagnose and resolve complex issues related to precision guidance, telematics, and machine optimisation.
• Support proactive and predictive maintenance initiatives through systems such as JDLink, Expert Alerts, and Operations Center.
• Conduct internal and customer training to enhance digital literacy and technology adoption.
• Collaborate with Sales, Service, and Parts teams to demonstrate technology value and ensure seamless solution delivery to customers.
• Build and maintain professional relationships with customers to ensure satisfaction and long-term loyalty.
• Report on technical issues, recurring challenges, and improvement opportunities to drive continuous learning and operational efficiency.

Technical Knowledge / Competencies

• Strong understanding of John Deere product range and integrated technology solutions
• Advanced computer literacy (JDLink, Operations Center, diagnostic tools, and related applications)
• Excellent communication and coaching skills
• High digital dexterity and ability to train others
• Valid driver's licence

Behavioural Competencies

• Customer-focused mindset
• Analytical thinking and problem-solving ability
• Initiative and accountability
• Willingness to travel and work extended hours as required
• Strong business acumen and teamwork orientation

Commitment to self-development and learning
Closing date: 07 November 2025
Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest.
The filling of this position will be aligned with AFGRI's Employment Equity Policy.
Applicants are informed that in order to be considered for any application for employment, we will have to process their personal information. A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another's personal information, such collection, retention, dissemination and use of that person's personal information must be done in a lawful and transparent manner.
In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/ which HR Processing Notice, we request that you kindly download and read.
Work Level
Senior
Type
Permanent
Salary
Market Related
EE Position
Yes
Location
Pietermaritzburg

Skills Required