Insurance Sales Team Leader
Job Description
Key Responsibilities:
Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
Ensure 100% compliance with regulatory frameworks during all sales processes.
Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
Handle escalations from agents and clients, ensuring a professional and compliant resolution.
Maintain accurate records of team performance and prepare reports for management and client reviews.
Assist in recruitment, onboarding, and mentoring of new sales agents.
Drive motivation, engagement, and recognition initiatives within the team.
Minimum Requirements:
Education:
Matric / Grade 12 (essential)
FAIS accredited (RE5) advantageous
Clear Crim and ITC
Experience:
2+ years experience in a BPO or call center environment on an insurance sales campaign
Strong knowledge of regulatory requirements
Proven track record in exceeding sales targets through team leadership.
Skills Required
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Job Detail
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Job IdJD1599494
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R18,000-20,000 per month
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned