Job Description

Afrirent Pty (Ltd) is looking for an Insurance Claims Administrator to provide dedicated, professional and comprehensive claims administration services by accurately and timeously handling, investigating, processing and resolving / closing insurance claims. The role also conducts investigations into possible fraudulent conduct / claims, maintains accurate insurance claim records and compiles reports timeously

Claims Administration and Investigations

Conducts claim investigations to validate claims and claim information for correctness and completeness Requests and verifies the receipt of documents and paperwork Follows up on outstanding information and documentation timeously Assists clients / customers, policyholders and relevant external stakeholders with claim status updates, requests for information and general enquiries Identifies and resolves simple / basic claims-related issues in line with approved service level agreements (SLA's) and Afrirent's policies and procedures Collaborates closely with the Claims team to facilitate the accurate and timeous resolution of claims Collaborates with the Finance and Legal Departments to assist with the processing of approved invoices Conducts accurate and comprehensive checks to confirm and determine the level of cover for claims and advises the broker and / or policyholder accordingly Maintains the confidentiality and data-security of all client / customer information at all times Resolves queries to ensure speedy resolutions and enhance overall client satisfaction Handles the end-to-end insurance claims processes until claims are resolved / closed

Administration and Reporting

Maintains an accurate and effective filing system of insurance claim files which includes all relevant documents, correspondence and notes for each claim for easy access and retrieval Maintains an accurate database / records of claim actions, payments and reserves Compiles and submits reports and feedback timeously to the Operations Manager on issues identified and outstanding areas of compliance and the reasons thereof Identifies opportunities for process improvements and makes recommendations to the Fleet Support Services Supervisor to improve levels of accuracy, efficiency and client satisfaction

Experience and Education

Certificate (NQF level 5) in Office Administration / Finance / Logistics 3 years' experience in insurance claims administration Code 8 Driver's Licence will be advantageous
Job Types: Full-time, Permanent

Pay: R13000,00 - R15000,00 per month

Work Location: In person