Job Description

Role Summary:
The ideal candidate will have strong leadership, technical, and coordination skills, capable of driving performance through structured supervision, process improvement, and adherence to company standards. You will lead a team of Technicians, Contractors, and the SMME Co-Coordinator, ensuring seamless project execution from planning through to completion.
Responsibilities:

• Manage and supervise all installation activities, ensuring adherence to company policies, standards, and timelines.
• Oversee Technicians, Contractors, and the Co-Coordinator, conducting regular performance reviews.
• Ensure completion and accuracy of all installation documentation and reports.
• Drive Quality Assurance initiatives through inspections, checklists, and technical compliance.
• Plan and schedule installations, including pre-configuration of equipment.
• Oversee and track contractor invoices, access builds, and capital expenditures.
• Maintain equipment stock levels and manage unserviceable/redundant equipment in line with SLAs.
• Provide field support to technicians, assisting with technical fault finding and troubleshooting.
• Identify and address operational bottlenecks or barriers to success.
• Ensure compliance with OHS and company safety procedures.
• Prepare and submit weekly reports on installation progress, success rates, and root cause analyses of failed installs.

Qualification Required:

• Matric / Grade 12
• Diploma or Degree in Telecommunications, Electrical Engineering, Information Technology, or a related technical field.
• Project Management certification (advantageous).

Work Experience:

• Minimum 3 years' experience in the installation of SMME and Layer 2 equipment.
• Minimum 5 years' experience in project management and telecommunications.
• Minimum 2 years leading a team.

MetroFibre Networx is a carrier class Ethernet (CE 3.0) infrastructure company, that today provides highly managed fibre optic broadband connectivity in South Africa.
Our customers, made up of Internet Service Providers (ISPs), resellers, residential and business properties, and consumers are able to take advantage of an array of services to meet their needs. The MetroFibre services to businesses include: Dedicated Internet Access, High Speed Broadband Network Connectivity, Voice Over IP, IP transit, Layer 2 services, Data centre connectivity, enabling cloud connectivity and all of which is delivered on the back of a single MetroFibre Networx fibre Installation. Residential consumers services include Internet connectivity, VoIP and MetroFone App, MetroMesh Wi-Fi extender and Metro-I solution is available for Estates and complexes.

Skills Required