Installation Support Administrator
Cape Town, Western Cape, South Africa
Job Description
Our client is seeking a Installation Support Administrator to join their team. The successful candidates will be required to ensure Customer Service Standards are maintained and solve customer queries
Location: Cape Town
Job type: Permanent On-site
- Marketing to both existing and prospective clients and building and maintaining relationships
- Support and liaison between the Sales, Installations and Tech support
- Contract administration, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained
- Meet / exceed targets.
- Data Capturing.
- Ensure that all the bookings conform to the Scheduling aid
- Follow up leads/queries.
- Scheduling of appointments.
- Checking / Maintaining high quality schedules.
- Management of potential cancellations.
- Taking ownership of all queries and calls taken and assisting the client within our SLA's
- Matric
- Extensive knowledge of the Western Cape geographical area
- MS office Knowledge (intermediate level in Excel)
- Above average Customer Service skills
- Ability to work under pressure
- Out of the box thinking skills
- Excellent communication and organizational skills
- Time management
Skills
Communication Customer Service Organization
Industries
Customer Services
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1445166
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned