Installation Support Administrator
Cape Town, Western Cape, South Africa
Job Description
Our client is seeking a Installation Support Administrator to join their team. The successful candidates will be required to ensure Customer Service Standards are maintained and solve customer queriesLocation: Cape TownJob type: Permanent On-site
- Marketing to both existing and prospective clients and building and maintaining relationships
- Support and liaison between the Sales, Installations and Tech support
- Contract administration, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained
- Meet / exceed targets.
- Data Capturing.
- Ensure that all the bookings conform to the Scheduling aid
- Follow up leads/queries.
- Scheduling of appointments.
- Checking / Maintaining high quality schedules.
- Management of potential cancellations.
- Taking ownership of all queries and calls taken and assisting the client within our SLA's
- Matric
- Extensive knowledge of the Western Cape geographical area
- MS office Knowledge (intermediate level in Excel)
- Above average Customer Service skills
- Ability to work under pressure
- Out of the box thinking skills
- Excellent communication and organizational skills
- Time management
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Job Detail
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Job IdJD1429914
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned