Job Description

Main Purpose of the job:

Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Duties and responsibilities include:

Monitors Gaming Tables and Dealers Ensures relevant game information is communicated Keeps Gaming Floor Manager informed of information relevant to the games Provides audible and precise game commentary Communicates equipment defects Validates pay-outs Accurately tracks guests play on Casino system Identifies and escalates cheating and suspicious activities Controls discretionary/ complimentary spend Float management Opening and closing of tables Communicates any special guest requirements or events to other relevant operating departments Provides feedback and reports back to management on the performance and challenges on the tables floor Supervises employees to ensure that staff uniform, hygiene and appearance is maintained Conducts performance contracting, reviews, and development Identifies performance gaps Conduct coaching and on job training Identifies and addresses misconduct issues Keeps records of coaching discussions Informs department / staff of information required to perform the duties and tables floor operation effectively Communicates department's objectives, standards, and operating procedures to internal and external service providers as per SLA Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times Shift handover ensures that staff can provide customers with relevant service Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. Report on any issues experienced and solutions executed Knowledge required involves the practical application of work procedures and processes Planning is generally on a short-term basis (within 3 months) and within regular activity cycles. Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences Manages one's time and resources to ensure that objectives are achieved effectively and on time. Interprets customer requirements in terms of services available and the applicable constraints Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority. Considers all the facts, options, and possible outcomes prior to making decisions. Works independently and is orientated towards solving customer queries. Takes ownership of customer requests and requirements. Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls. Supervises progress, results and service offered on the shift Interprets customer requirements in terms of services available and facilitates operational processes Refers problems falling outside parameters to the manager for resolution.

Minimum requirements (Education and Experience)

Grade 12 or equivalent national qualification in gaming operations An additional supervisory qualification is preferred 3 years' experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry in a tables environment Must be competent in dealing all table games currently on offer at Sibaya Casino Meet the requirements for a gaming license and FICA Computer literate Numerical Skills Gaming License

Skills and competencies

Ability to work shifts that meet operational requirements Work in a smoking environment Physical mobility to move around as per job requirements (including with the use of aids) Full visual acuity (ability to discern colours) Manual Dexterity - ability to handle chips and cards with both hands * Reliability & Punctuality