Job Description

Job Purpose

Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Key Performance Areas

Tables Inspection



Monitors Gaming Tables and Dealers



Ensures relevant game information is communicated



Keeps Gaming Floor Manager informed of information relevant to the games



Provides audible and precise game commentary



Communicates equipment defects



Validates pay-outs



Accurately tracks guests play on Casino system



Identifies and escalates cheating and suspicious activities



Controls discretionary/ complimentary spend



Float management



Opening and closing of tables



Communicates any special guest requirements or events to other relevant operating departments



Provides feedback and reports back to management on the performance and challenges on the tables floor



People Supervision



Supervises employees to ensure that staff uniform, hygiene and appearance is maintained



Conducts performance contracting, reviews and development



Identifies performance gaps



Conduct coaching and on job training



Identifies and addresses misconduct issues



Keeps records of coaching discussions



Informs department / staff of information required to perform the duties and tables floor operation effectively



Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA



Delivered Customer Experience



Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times



Shift handover ensures that staff can provide customers with relevant service



Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.



Report on any issues experienced and solutions executed

Education

Grade 12 or equivalent national qualification in gaming operations



An additional supervisory qualification is preferred

Experience

1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry



Work conditions and special requirements



Ability to work shifts that meet operational requirements



Work in a smoking environment



Physical mobility to move around as per job requirements (including with the use of aids)



Certifications/Accreditation/Registration/Licenses



Meet the requirements for a gaming license and FICA

Skills and Knowledge

Core & personal behavioural competencies



Problem Solving



Collecting Information (listening; asking questions)



Dealing with Customers



Handling conflict



Checking



Following Instructions



Emotional resilience



Honesty in the handling of cash



Presentable

Technical proficiency competencies

English verbal communication skills



Numerical skills (calculations of large numbers)



Inspecting tables games including Roulette / Blackjack



Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines



Betting procedures



Compliance procedures and regulations



Basic responsible gambling principles



Proficient MS Office skills

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal infomation as defined in the Protection Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.



Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.